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  1. #1
    New ROGer Array vpkb1998 PC Specs
    vpkb1998 PC Specs
    MotherboardZenith Extreme X399
    ProcessorRyzen Threadripper 1950X
    Memory (part number)Corsair Vengeance
    Graphics Card #1EVGA Nvidia 1080ti FE
    Storage #1Samsung 960 Pro
    OS Windows 10 Professional

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    Oct 2017
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    USB Type C port Dead?

    The first time I used this port, plugging the cable into my phone, the OS froze but the port still works after a reboot. Now, it's completely dead, what do i need to check? This motherboard has random issues, from CPU errors, to RAM, to VGA BIOS etc...

  2. #2
    ROG Enthusiast Array
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    Now if you can remove the motherboard and check the solder points back of the board near the USB-c IO port. My first MB had those solder points bridged(older post somewhere in here), while the replacement didn't, so that might be more common problem and cause issues so warranty replacement might be in order.

  3. #3
    ROG Guru: Yellow Belt Array masterac's Avatar
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    Mar 2013
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    Quote Originally Posted by vpkb1998 View Post
    The first time I used this port, plugging the cable into my phone, the OS froze but the port still works after a reboot. Now, it's completely dead, what do i need to check? This motherboard has random issues, from CPU errors, to RAM, to VGA BIOS etc...
    bios seem to be the main reason of failure, i will do a reflash, but without any new version we are stuck with this one

  4. #4
    ROG Guru: Yellow Belt Array Cory29 PC Specs
    Cory29 PC Specs
    MotherboardROG Zenith extreme x399
    Processor1950x
    Memory (part number)G Skill F4-3200C16-8GTZ - 64gb
    Graphics Card #1GIGABYTE GeForce GTX 980 Ti WF
    Monitorcintiq 22hd touch
    Storage #1Sam SSD 850 EVO 1TB
    CPU Coolerxspc block - D5 - 3x120 slim rad
    CaseView 71 (doesn't fit board)
    Power SupplyEVGA supernova 1000G3
    Keyboard K95

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    Aug 2017
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    mine off and on randomly a reboot usually fixes it (801) trying 804 tomorrow

    *also make sure to push it in all the way I think the first few times I tried it I didn't realize I was pinching the io shield with my cord

  5. #5
    ROG Member Array
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    Nov 2017
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    There are I believe 2 settings for USB C power delivery within the Advanced menu somewhere, did you change either of those from Auto?

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