AURA 1.05.28 & 1.05.32.02 [Report all issues in this thread]

[Babongo]

Do the LED of your motherboard light on? As your LED EC-Version is empty, this mean, the connector is not properly plugged. Please check out the connector under the I/O cover.

Hi, thank you for your quick reply. I already checked the connection unter the I/O. It was pluged in, but okay. I double check it and let you know the result.

[AkaNe0]

Hi, thank you for your quick reply. I already checked the connection unter the I/O. It was pluged in, but okay. I double check it and let you know the result.

Does the LED of the motherboard light on or not at all?

[Babongo]

Does the LED of the motherboard light on or not at all?

Not at all. Only the small leds (PWR_LED, Boot_Device_LED) are working.
I checked the connection again under the I/O, its plugged in correctly.

[AkaNe0]

Not at all. Only the small leds (PWR_LED, Boot_Device_LED) are working.
I checked the connection again under the I/O, its plugged in correctly.

Then something might be defective. I advice you to RMA your motherboard.

[specialk]

Can you provide your full spec details and if you are using any other lighting software like Corsair link or CAM from NZXT.



Are you using CAM from NZXT?

I am using CAM.

When I shutdown or restart, the cam software uses about 5% CPU. It is at a random time that it will start to use 25%. Some days it will stay at 5% and not get to 25% at all.

I've done an uninstall of cam before when I was trying to get rid of the "following frames may be wrong" warning, it didn't make a difference to the CPU usage issue so I reinstalled it.

[flakeoff101]

Hi everybody,

i have also an issue with the Aura software and the leds on my motherboard and the LED-stripes.

First of all, my specs:
MOBO: Asus ROG Strix Z370-F
BIOS: 0605 (latest)
CPU: Core i7 8700k
Case: Phanteks P400s Tempered
RGB-Stripes: Phanteks
OS: Windows 10 v1709 (Build 16299.125)

I build my Pc a week ago. At first i got the AsIO.sys error, but i could resolve that, so everything was fine.
Yesterday i connected my rgb-stripes with a phanteks Adapter to the rgb-header on the mobo. That was working at first either. I calibrated it, but the colors were not right. It was working, but not the way i wanted it.

Next step was to connect the stripes to the other rgb-header on the mobo. After that, nothing is working anymore. My LEDs on the mobo does not work (the strip wich is istalled on the upper left corner). I checked the cable, but it is pluged in. I disconnected my seperate RGB-Stripes, but still the same Issue. The mobo is still not detected by the aura software.

I uninstalled and installed the software multiple times, without any improvements. i tried it by manually uninstall it wia control panel, but also the Aura Cleaner.
I tried to switch rgb off and on gain in the bios settings, but also no improvements.

I also restored my bios settings to default. No changes.
While i was disassambeling my PC to check the cable under the preinstalled leds, i also took the mobo battery out and pluged it back in.

I also looked up the LED EC-Versions in the bios:
LED EC-Version: Empty
LED EC2-Version: AULA1-S072-0203

I hope theres a solution for my issue somewhere.

thanks and best regards.

I can't help you with all of your issues, but I have the same case and I can tell you why the colors were wrong. That Phanteks case has a built-in lighting control button that interferes with Aura and the colors won't display correctly. You can turn off the built-in controller by holding down that button for two seconds, and that should fix the calibration problem.

[DawnLight]

Have you tried with Razer not launched?

I tried it today.

Turned on computer and closed razer synapse at about 13:48. Kept task manager open the whole time while testing and checked every 15-30 min or so to see if something happened. I used the computer as usual, playing games, webbrowsing and so on. At 16:45 I noticed "LightingService" was around 10%.

So it takes a while for this to occur and when it happens it stays att the high cpu util value until the service is restarted or I start the Aura program from the start menu.

Looking at other forum threads I see that this is a relatively old problem dating back to at least 2016 and is still not solved.

[DawnLight]

Ok, so I let the "LightingService" stay on high cpu usage for a while. One hour approximately.

I just checked inside my computer chassi and noticed that the color was stuck on the color green. I have it on the defaul aura settings which is "Rainbow" and "Color cycle ". I then started the aura program and the cpu utilization for "LightingService" immediately went back to 0,5-1% and the colors started to cycle normally again.

In other words the color cycling gets "stuck" when the "LightingService" cpu utilization is abnormally high.

Edit: So it seems to happen every 3 hours. Same thing happened after another 3 hours approximately. High cpu utilization and the lights got stuck on one color again. Tried a few times to open the aura software but this time it did not open. I then tried to restart "LightingService" as I usually do but this time something related crashed.

A crash report was made from Doctor Dump(webpage):

WARNING: Following frames may be wrong.
aura+0xcbac
aura+0x6c333
aura+0x684c2
aura+0x25fbe
aura+0x2a176
aura+0x24d22
aura+0x89d0c
aura+0x9eca4

[Gud Nite]

Strix Vega 56 isn't being recognized and I've got no control over the GPU through Aura.

[namoi]

Ok, so I let the "LightingService" stay on high cpu usage for a while. One hour approximately.

I just checked inside my computer chassi and noticed that the color was stuck on the color green. I have it on the defaul aura settings which is "Rainbow" and "Color cycle ". I then started the aura program and the cpu utilization for "LightingService" immediately went back to 0,5-1% and the colors started to cycle normally again.

In other words the color cycling gets "stuck" when the "LightingService" cpu utilization is abnormally high.

Edit: So it seems to happen every 3 hours. Same thing happened after another 3 hours approximately. High cpu utilization and the lights got stuck on one color again. Tried a few times to open the aura software but this time it did not open. I then tried to restart "LightingService" as I usually do but this time something related crashed.

A crash report was made from Doctor Dump(webpage):

WARNING: Following frames may be wrong.
aura+0xcbac
aura+0x6c333
aura+0x684c2
aura+0x25fbe
aura+0x2a176
aura+0x24d22
aura+0x89d0c
aura+0x9eca4

This saddly has been reported numerous time.

When cpu usage gets high, lighting service may hangs/freezes.

I can run my light for hours if i don't touch my pc.
As soon as i begin semi intensive works (photoshoping) to intensive (3d rendering) it ultimately hangs after some times (half an hour being the usual case).

It did this since i installed aura the first time (which was .22). Same with 25 and 28.

On an x99 strix with windows 10 ltsb with a gladius 2, a 1060 strix and a Claymore.