AURA 1.05.28 & 1.05.32.02 [Report all issues in this thread]

[Sparky338]

Motherboard: ASUS ROG STRIX B350-F Gaming
BIOS version: 3401 X64
Processor: AMD Ryzen 5 1600
OS: Windows 10 Pro
Memory kit: G.Skill 16 GB DDR4-2666
Graphics card: ASUS ROG STRIX Geforce GTX 1080 Advanced 8GB
Cooling solution: Stock
Aura version: 10.05.28
RGB lighting strip: Phanteks PH-LEDKT_COMBO RGB LED Strip Combo Set
RGB Fans: Phanteks PH-FF140RGBA Halos Lux RGB Fan Frame

Just built this computer and am having some issues with the lighting. When I start Aura, I get two warnings "install driver failed" and "start driver failed". After that, Aura starts in what I think is normal. The main issue that I'm seeing is that I can only adjust the motherboard and VGA lighting. Some of the modes allow me to change the RGB strips on their own, but the RGB fans change at the same time, even thought hey are plugged into two different RGB headers.

[ckulzer360]

Hello, i have had the ROG STRIX Z270E for the past several months. I've never able to control the LEDs with aura and even with the newest build i am unable to. I'm not sure if this is a known issue, but anything will be appreciated!!

Motherboard: Asus ROG STRIX Z270E
BIOS version: 1009
Processor: Intel i5-7500
OS: Windows 10 64 bit
Memory kit: corsair 16gb vengeance rgb
Graphics card: ASUS ROG STRIX 1060 6gb
Mouse: razer tipan
Keyboard: razer blackwidow
Cooling solution: Intel stock
Aura version 1.05.28

Edit: BIOS is up to date and i have tried completely uninstalling and reinstalling several times

[Kolo721]

I have problems with ASUS's software in general with the GUI. First started noticing it in GPU tweak. The GUI is transparent and then dissapears when i mouse over it. Making this version completely unusable. Anyone else have this issue?

[Barbecuesaus]

Motherboard: rog Strix B350-F Gaming
BIOS version: 3401
Processor: AMD Ryzen 3 1300X Quad-core Processor
OS: Windows 10 Pro 64-bit version 1709
Memory kit: Kingston HyperX Predator DDR4 3000Mhz 2x4gb
Graphics card: rog Strix rx560 o4g evo gaming
Mouse: Razer abyssus mirror special edition
Keyboard: Razer Blackwidow Tournament edition Chroma
Cooling solution: wraith stealth cooler
Aura version: 1.05.28

Troubleshooting steps performed:

uninstalled razer synaps
uninstalled CAM+ from nzxt
uninstalled aura
ran aura cleaner tool
turned pc off, including Power plug removal
re-downloaded latest version of aura
unzipped files rightclicked>unblocked
run setup as administrator
reboot system

attempted to run older versions aswell
LED on motherboard works
But motherboard is not detected on asus AURA

[Xidna]

Can you elaborate regarding the AURA sync devices you have and what do you mean by not syncing properly during the music mode.

If you want to download 1.05.25 version, it is available on the Support site. Check in Utilities, and you will find this previous version.

Here are the list of my Aura Sync devices:
Asus Maximus IX Apex
Corsair Vengeance RGB 16 GB kit
Cooler Master Masterfan PRO RGB
2 x Deepcool RGB Strip

during music mode, there is a consistent intermittent freeze. I tried putting the lightning service to High Priority but it doesn't fix it. I assume the data packet sent to the RGB was lost along the way. Here is a video for you to see https://youtu.be/b5GrNuu-e2Q. It happened twice in that video, while the NZXT Kraken is syncing properly, the aura freeze a for second.

As for the 1.05.25 BETA version that I wanted, it is not uploaded on the Support Site you linked. That is the original 1.05.25 which still have Corsair Vengeance 16GB kit not syncing properly issue. You've previously uploaded a 1.05.25 BETA on this thread https://rog.asus.com/forum/showthrea...in-this-thread but you've deleted it.

None of these issues happened on that 1.05.25 BETA version. I deleted the installer and you've deleted the download link. As much as I want to troubleshoot this, please get my rig working together again by re-uploading that version. Lastly, please don't ask me to uninstall CAM. It was working well with that version and I see no reason to make my NZXT kraken stop working just to fix the AURA sync.

I hope this helps. Looking forward to the download Link.

[AkaNe0]

Here are the list of my Aura Sync devices:
Asus Maximus IX Apex
Corsair Vengeance RGB 16 GB kit
Cooler Master Masterfan PRO RGB
2 x Deepcool RGB Strip

during music mode, there is a consistent intermittent freeze. I tried putting the lightning service to High Priority but it doesn't fix it. I assume the data packet sent to the RGB was lost along the way. Here is a video for you to see https://youtu.be/b5GrNuu-e2Q. It happened twice in that video, while the NZXT Kraken is syncing properly, the aura freeze a for second.

As for the 1.05.25 BETA version that I wanted, it is not uploaded on the Support Site you linked. That is the original 1.05.25 which still have Corsair Vengeance 16GB kit not syncing properly issue. You've previously uploaded a 1.05.25 BETA on this thread https://rog.asus.com/forum/showthrea...in-this-thread but you've deleted it.

None of these issues happened on that 1.05.25 BETA version. I deleted the installer and you've deleted the download link. As much as I want to troubleshoot this, please get my rig working together again by re-uploading that version. Lastly, please don't ask me to uninstall CAM. It was working well with that version and I see no reason to make my NZXT kraken stop working just to fix the AURA sync.
I hope this helps. Looking forward to the download Link.

As I am collecting more cases with the NZXT Kraken 62, could you tell me which version of CAM are you using?

I am using CAM.
When I shutdown or restart, the cam software uses about 5% CPU. It is at a random time that it will start to use 25%. Some days it will stay at 5% and not get to 25% at all.
I've done an uninstall of cam before when I was trying to get rid of the "following frames may be wrong" warning, it didn't make a difference to the CPU usage issue so I reinstalled it.

Can you tell me which version of CAM are you using?

I tried it today.
Turned on computer and closed razer synapse at about 13:48. Kept task manager open the whole time while testing and checked every 15-30 min or so to see if something happened. I used the computer as usual, playing games, webbrowsing and so on. At 16:45 I noticed "LightingService" was around 10%.
So it takes a while for this to occur and when it happens it stays att the high cpu util value until the service is restarted or I start the Aura program from the start menu.
Looking at other forum threads I see that this is a relatively old problem dating back to at least 2016 and is still not solved.

We are trying our best to solve this issue. The problem we have is that, each case is different for the CPU usage. If we look back, it seems that having other lighting software / device create some kind of conflict and can increase the CPU usage. The only way we can try to find some fix, is gathering your devices information and software information. This way we can try to reproduce here, and see how it can be optimized.

To complete your case could you provide:
-> Razer synapse software version
-> Your Keyboard and Mouse exact model name

Strix Vega 56 isn't being recognized and I've got no control over the GPU through Aura.

Have you installed the latest drivers of your graphics card?
Also can you confirm you only have the 1.05.28 version of AURA installed - please take a screenshot to show.

Motherboard: ASUS ROG STRIX B350-F Gaming
BIOS version: 3401 X64
Processor: AMD Ryzen 5 1600
OS: Windows 10 Pro
Memory kit: G.Skill 16 GB DDR4-2666
Graphics card: ASUS ROG STRIX Geforce GTX 1080 Advanced 8GB
Cooling solution: Stock
Aura version: 10.05.28
RGB lighting strip: Phanteks PH-LEDKT_COMBO RGB LED Strip Combo Set
RGB Fans: Phanteks PH-FF140RGBA Halos Lux RGB Fan Frame

Just built this computer and am having some issues with the lighting. When I start Aura, I get two warnings "install driver failed" and "start driver failed". After that, Aura starts in what I think is normal. The main issue that I'm seeing is that I can only adjust the motherboard and VGA lighting. Some of the modes allow me to change the RGB strips on their own, but the RGB fans change at the same time, even thought hey are plugged into two different RGB headers.

Can you take a screenshot of your AURA? If I understand correctly the RGB Strip do not show off on the AURA.

Have you try to shut down completely your computer and turn it on again - to make sure it does the connection?

Hello, i have had the ROG STRIX Z270E for the past several months. I've never able to control the LEDs with aura and even with the newest build i am unable to. I'm not sure if this is a known issue, but anything will be appreciated!!

Motherboard: Asus ROG STRIX Z270E
BIOS version: 1009
Processor: Intel i5-7500
OS: Windows 10 64 bit
Memory kit: corsair 16gb vengeance rgb
Graphics card: ASUS ROG STRIX 1060 6gb
Mouse: razer tipan
Keyboard: razer blackwidow
Cooling solution: Intel stock
Aura version 1.05.28

Edit: BIOS is up to date and i have tried completely uninstalling and reinstalling several times

Do you mean the motherboard doesn't show up in AURA? Please take a screenshot of AURA to see what pop up there. You should be able to see your motherboard, VGA, and Corsair memory kit.

I have problems with ASUS's software in general with the GUI. First started noticing it in GPU tweak. The GUI is transparent and then dissapears when i mouse over it. Making this version completely unusable. Anyone else have this issue?

Do you have the Z170-Pro Gaming AURA Motherboard?

Motherboard: rog Strix B350-F Gaming
BIOS version: 3401
Processor: AMD Ryzen 3 1300X Quad-core Processor
OS: Windows 10 Pro 64-bit version 1709
Memory kit: Kingston HyperX Predator DDR4 3000Mhz 2x4gb
Graphics card: rog Strix rx560 o4g evo gaming
Mouse: Razer abyssus mirror special edition
Keyboard: Razer Blackwidow Tournament edition Chroma
Cooling solution: wraith stealth cooler
Aura version: 1.05.28

Troubleshooting steps performed:

uninstalled razer synaps
uninstalled CAM+ from nzxt
uninstalled aura
ran aura cleaner tool
turned pc off, including Power plug removal
re-downloaded latest version of aura
unzipped files rightclicked>unblocked
run setup as administrator
reboot system

attempted to run older versions aswell
LED on motherboard works
But motherboard is not detected on asus AURA

Can you tell me:
-> Razer synapse version
-> NZXT version

Also does AURA was working at some point in time? If Yes what did change?

[Sparky338]

Originally Posted by Sparky338 View Post
Motherboard: ASUS ROG STRIX B350-F Gaming
BIOS version: 3401 X64
Processor: AMD Ryzen 5 1600
OS: Windows 10 Pro
Memory kit: G.Skill 16 GB DDR4-2666
Graphics card: ASUS ROG STRIX Geforce GTX 1080 Advanced 8GB
Cooling solution: Stock
Aura version: 10.05.28
RGB lighting strip: Phanteks PH-LEDKT_COMBO RGB LED Strip Combo Set
RGB Fans: Phanteks PH-FF140RGBA Halos Lux RGB Fan Frame

Just built this computer and am having some issues with the lighting. When I start Aura, I get two warnings "install driver failed" and "start driver failed". After that, Aura starts in what I think is normal. The main issue that I'm seeing is that I can only adjust the motherboard and VGA lighting. Some of the modes allow me to change the RGB strips on their own, but the RGB fans change at the same time, even thought hey are plugged into two different RGB headers.

Can you take a screenshot of your AURA? If I understand correctly the RGB Strip do not show off on the AURA.

Have you try to shut down completely your computer and turn it on again - to make sure it does the connection?

Whoops, I guess I forgot to include the screenshot. Yes, I have completely shutdown the system, disconnected it from power and started it up multiple times.

[AkaNe0]

Whoops, I guess I forgot to include the screenshot. Yes, I have completely shutdown the system, disconnected it from power and started it up multiple times.

When fans or ROG strips are connected to the RGB connector, it's normal they do not appear as AURA device. You can see them once you select an effect, and click on By Areas. Then you should see RGB Strip 1 and RGB Strip 2.

For your specific issue, does Phantek mention about installing something to make the fan or strip works?

You can always try to uninstall and reinstall AURA and see if you still have those two warnings message.

You can also try to go to Settings -> RGB Header Settings -> Calibration
When you do this steps, does the Strip / fan react to the Red / Blue / Green?

[DawnLight]

To complete your case could you provide:
-> Razer synapse software version
-> Your Keyboard and Mouse exact model name

- Razer Synapse version: 2.21
- Mouse(usb): Razer Naga Chroma (Model: RZ01-0161)
- Keyboard(usb): Razer Lycosa Mirror (Model: RZ03-0018)

[Jetzeng]

The aura drive just doesnt want to detect the motherboard and rgb strip, idk why. The aura software only show vga column which is the gpu only. Help