AURA 1.05.28 & 1.05.32.02 [Report all issues in this thread]

[Barbecuesaus]

* *

* Can you tell me:
-> Razer synapse version
-> NZXT version

Also does AURA was working at some point in time? If Yes what did change?

AURA works, but only detects my GPU so I am unable to change any LED settings for the motherboard
Motherboard LEDs are cycling all colors at default.
Aura has never detected motherboard before
only able to turn on/off leds of motherboard with the bios-settings
I own this motherboard for only a month now
*
>Razer synapse version:2.21.00.830
>cam+ version 3.5 *
ps. I mentioned I uninstalled these 2 program?*

[marcmicalizzi]

I just upgraded from 1.05.11 to 1.05.28, and I could set the ADD_RGB header to 120 LEDs in the previous version, and it detected, worked and addressed all of those. However after upgrading it won't allow any number higher than 60, which is rather annoying only having half the LED strip lit up.

It's worth noting that if i press the (refresh? defaults?) button beside the close button, it is using all the LEDs on the strip until I select something other than the default color mode/press apply

Motherboard: ROG Rampage VI Extreme
BIOS version: 0802
Processor: i9 7940X
OS: Windows 10 x64
Memory kit: G. Skill Trident Z
Graphics card: Nvidia Titan Xp
Mouse: Razer Lancehead
Keyboard: Razer Blackwidow Chroma v2
Cooling solution: Liquid Cooled, custom loop
Aura version: 1.05.28

[Sparky338]

When fans or ROG strips are connected to the RGB connector, it's normal they do not appear as AURA device. You can see them once you select an effect, and click on By Areas. Then you should see RGB Strip 1 and RGB Strip 2.

For your specific issue, does Phantek mention about installing something to make the fan or strip works?

You can always try to uninstall and reinstall AURA and see if you still have those two warnings message.

You can also try to go to Settings -> RGB Header Settings -> Calibration
When you do this steps, does the Strip / fan react to the Red / Blue / Green?

Yes, I am able to adjust the strips and fans in the "By Area" menu. But I only have access to "RGB strip 1", which modifies the strip and fans together, even though the fans and the strips are plugged into two different RGB headers.

Phantek does not mention anything about installing other software, just that they should be plugged into RGB headers on the motherboard.

I have uninstalled and reinstalled this version of Aura multiple times and continue to get the two warning messages. Besides those two warnings at the beginning, it appears to work correctly.

[Kolo721]

I have problems with ASUS's software in general with the GUI. First started noticing it in GPU tweak. The GUI is transparent and then dissapears when i mouse over it. Making this version completely unusable. Anyone else have this issue?

Anyone? Is there maybe a better GUI that doesn't focus on fancy transparency? Same thing with GPU tweak. Is the GUI maybe affected by overlays? or resolution or something? DPI settings maybe? Anyway to turn off the GUI transparency?

[dgr111]

Ok, so I let the "LightingService" stay on high cpu usage for a while. One hour approximately.

I just checked inside my computer chassi and noticed that the color was stuck on the color green. I have it on the defaul aura settings which is "Rainbow" and "Color cycle ". I then started the aura program and the cpu utilization for "LightingService" immediately went back to 0,5-1% and the colors started to cycle normally again.

In other words the color cycling gets "stuck" when the "LightingService" cpu utilization is abnormally high.

Edit: So it seems to happen every 3 hours. Same thing happened after another 3 hours approximately. High cpu utilization and the lights got stuck on one color again. Tried a few times to open the aura software but this time it did not open. I then tried to restart "LightingService" as I usually do but this time something related crashed.

A crash report was made from Doctor Dump(webpage):

WARNING: Following frames may be wrong.
aura+0xcbac
aura+0x6c333
aura+0x684c2
aura+0x25fbe
aura+0x2a176
aura+0x24d22
aura+0x89d0c
aura+0x9eca4

Pretty much this. Seams the KB4056892 may have something to do with it as it also messed up AI Suite 3 (beta version solved this at least) and my Symantec Endpoint.

[namoi]

Deleted

[namoi]

Pretty much this. Seams the KB4056892 may have something to do with it as it also messed up AI Suite 3 (beta version solved this at least) and my Symantec Endpoint.

It happened before the patch for a looong time.
Not to say it isn't worst btw after the update but i would guess not (didn't check as i am abroad and will asap disable windows update when at home).
A total crash would be more in line with what happened with ai suite.

[ReaperOneSIx]

I got this error
Report has been successfully uploaded
Thank you for sending the crash report. If this crash is already known or maybe even fixed, then you'll see the information below. If not, be assured that we will analyze the report and try to fix the problem as soon as possible.

Report information
Report information
Manufacturer Manufacturer01
Application name AURA for X99 series
Application version 0.0.0.0
Problem state Bug unassigned
Problem 344383
Dump group 958945
Dump 19187601

Stack:
WARNING: Following frames may be wrong.
aura+0xcbac
aura+0x6c1f3
aura+0x66051
aura+0x25fa4
aura+0x2a176
aura+0x24d22
aura+0x89d0c
aura+0x9eca4

[AkaNe0]

- Razer Synapse version: 2.21
- Mouse(usb): Razer Naga Chroma (Model: RZ01-0161)
- Keyboard(usb): Razer Lycosa Mirror (Model: RZ03-0018)

Thanks for those additional detail. We will do further test with Razer Synapse to improve stability.

The aura drive just doesnt want to detect the motherboard and rgb strip, idk why. The aura software only show vga column which is the gpu only. Help

Please provide your full system spec and software version you are using.

Also, does the LED of your motherboard are ON? If not, please take a screenshot of the BIOS Main tab.

AURA works, but only detects my GPU so I am unable to change any LED settings for the motherboard
Motherboard LEDs are cycling all colors at default.
Aura has never detected motherboard before
only able to turn on/off leds of motherboard with the bios-settings
I own this motherboard for only a month now
*
>Razer synapse version:2.21.00.830
>cam+ version 3.5 *
ps. I mentioned I uninstalled these 2 program?*

It might be that Razer synapse or Cam software conflicted with the AURA software and the detection of your motherboard. Are you able to provide an image of your OS? We would like to check what might have happen to some of the file and confirm this theory.

For the solution, you might have to do a clean install of your OS - and by deleting your previous file on your OS partition.

I just upgraded from 1.05.11 to 1.05.28, and I could set the ADD_RGB header to 120 LEDs in the previous version, and it detected, worked and addressed all of those. However after upgrading it won't allow any number higher than 60, which is rather annoying only having half the LED strip lit up.

It's worth noting that if i press the (refresh? defaults?) button beside the close button, it is using all the LEDs on the strip until I select something other than the default color mode/press apply

Motherboard: ROG Rampage VI Extreme
BIOS version: 0802
Processor: i9 7940X
OS: Windows 10 x64
Memory kit: G. Skill Trident Z
Graphics card: Nvidia Titan Xp
Mouse: Razer Lancehead
Keyboard: Razer Blackwidow Chroma v2
Cooling solution: Liquid Cooled, custom loop
Aura version: 1.05.28

A limit of 60 LEDs have been added. However, we are working on removing that limitation for the upcoming version.

Yes, I am able to adjust the strips and fans in the "By Area" menu. But I only have access to "RGB strip 1", which modifies the strip and fans together, even though the fans and the strips are plugged into two different RGB headers.

Phantek does not mention anything about installing other software, just that they should be plugged into RGB headers on the motherboard.

I have uninstalled and reinstalled this version of Aura multiple times and continue to get the two warning messages. Besides those two warnings at the beginning, it appears to work correctly.

Can you try to update your BIOS? If the problem persist, let me know.

Hello, i have had the ROG STRIX Z270E for the past several months. I've never able to control the LEDs with aura and even with the newest build i am unable to. I'm not sure if this is a known issue, but anything will be appreciated!!

Motherboard: Asus ROG STRIX Z270E
BIOS version: 1009
Processor: Intel i5-7500
OS: Windows 10 64 bit
Memory kit: corsair 16gb vengeance rgb
Graphics card: ASUS ROG STRIX 1060 6gb
Mouse: razer tipan
Keyboard: razer blackwidow
Cooling solution: Intel stock
Aura version 1.05.28

Edit: BIOS is up to date and i have tried completely uninstalling and reinstalling several times

Can you take a screenshot of the AURA interface?
Does the LED of your motherboard are working? If not, please take a screenshot of the BIOS Main tab.
As you have Razer devices, I suppose you have Razer synapse. Can you tell me which version of the software?

I have problems with ASUS's software in general with the GUI. First started noticing it in GPU tweak. The GUI is transparent and then dissapears when i mouse over it. Making this version completely unusable. Anyone else have this issue?

As already asked, Do you have the Z170-Pro Gaming AURA Motherboard?

I got this error
Report has been successfully uploaded
Thank you for sending the crash report. If this crash is already known or maybe even fixed, then you'll see the information below. If not, be assured that we will analyze the report and try to fix the problem as soon as possible.

Report information
Report information
Manufacturer Manufacturer01
Application name AURA for X99 series
Application version 0.0.0.0
Problem state Bug unassigned
Problem 344383
Dump group 958945
Dump 19187601

Stack:
WARNING: Following frames may be wrong.
aura+0xcbac
aura+0x6c1f3
aura+0x66051
aura+0x25fa4
aura+0x2a176
aura+0x24d22
aura+0x89d0c
aura+0x9eca4

Please follow the steps from Post #1 and report.

[Sparky338]

Can you try to update your BIOS? If the problem persist, let me know.

This is the most current Bios revision.