12-09-2017 06:46 AM - last edited on 03-06-2024 07:47 PM by ROGBot
12-09-2017 07:23 AM
12-09-2017 08:49 AM
JustinThyme wrote:
Why the urgent need for two?
If its broken return the machine or get one under warranty.
The only place Ive picked up OEM parts for any ASUS product has been HERE
12-09-2017 09:24 AM
12-09-2017 09:47 AM
DJRiful wrote:
Not sure if you're in Canada.
https://ca.estore.asus.com
12-10-2017 01:09 PM
12-12-2017 11:15 PM
12-15-2017 02:10 PM
Hello! Thanks for your email! 🙂
I do apologize, ASUS is very strict about not giving us any additional or replacements on the chargers. We do not have any in our facility.
Any idea where I can buy an additional power adapter for a GX501VIK serial#?
Lets say I lost mine and have no adapter, what do I do to get another one? I have spent a few days looking for US and Europe based resellers and have found a total of 0 with the adapter in stock. I'm looking for an OEM adapter, not a chinese knockoff / generic.
Thanks.
12-15-2017 05:37 PM
Jeslijar wrote:
I'll try the asus service center so they can tell me ASUS isn't capable of providing additional adapters. I've got about one week before the 30 day warranty deadline is over, after that i'll almost certainly just return the laptop.
Will give an update when I get more info.
Hello,
Thank you for contacting ASUS Technical Support.
My name is Rakeem D.
I do understand you have a purchase query, I did go ahead and checked our ASUS eShop and I do regret to inform you that we do not have the requested power adapter for a GX501VIK
{ ADAPTER 230W 19.5V 3P(6PHI) }
available.
You can however check with our authorized resellers. Linked below is our where to buy feature where you’ll find a complete list of resellers:
http://promos.asus.com/us/where_to_buy/
To assist with your search for the OEM adapter of the device a part number will be also provided
0A001-00391200
12-15-2017 08:42 PM
Jeslijar wrote:
Called it.
Later/Tomorrow i'll shoot off an email to the product inqury email for a chunk of authorized sellers. It's a wild goose chase though since it's obviously not available from the seller list. ASUS simply cannot supply laptop chargers for their 2700$ laptops. Lose yours? Have it stolen? Have your buddy's kid spill their drink on it? Yeah, might as well buy a new laptop.