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    ex-ASUS Employee Array Eleiyas PC Specs
    Eleiyas PC Specs
    MotherboardASUS 970 PRO GAMING/AURA
    ProcessorAMD FX 8370
    Memory (part number)Corsair 8GB XMS3 PC3-12800 1600MHz DDR3
    Graphics Card #1XFX AMD Radeon HD 6950 - 2G
    MonitorLG Flatron E2240T 21.5'' 1080p Monitor
    Storage #1Samsung 1TB 7200RPM 32MB
    Storage #2Seagate Barracuda 2TB 7200RPM 64MB 6GB/s
    CPU CoolerAMD Wraith Cooler
    CaseNZXT Lexa S
    Power SupplyCorsair CX600 600W (Bronze)
    Keyboard Logitech Wireless AZERTY
    Mouse Microsoft Wireless
    Headset Evil Witchcraft II Gaming Headset (Black/Red)
    Mouse Pad Wild Wolf Hunter
    Headset/Speakers 4Gamers 2.1 Sound-System
    OS Windows 10 Professional - Creator's
    Network RouterZiggo

    Join Date
    Mar 2017
    Reputation
    25
    Posts
    378

    ASUS 970PRO Gaming/Aura Support Loop

    I need some help regarding an ASUS product. I purchased an ASUS 970 GAMING/AURA motherboard back in May from NewEgg and it has now decided to start producing some weird issues.

    I contacted ASUS Holland about it and they said that for an RMA, I needed to go through the retailer (despite me having a warranty for the device through ASUS). On NewEgg's website it says that my order is past the return date, which ASUS said should have nothing to do with the warranty.

    However, according to NewEgg, if my device is past the return period, then it does mean that I can no longer RMA/Return the board through them. They even had the cheek to ask me to get it repaired from a local repair shop / third party.

    This means I am currently stuck in a loop.

    - ASUS wont take charge of my case because they say NewEgg needs to file for an RMA.

    - NewEgg wont take charge of my case because it's past return date and that ASUS needs to deal with it.

    In my current situation, I am either left with an expensive faulty board, which is no more useful than a coffee-cup coaster, or I need to pay-out to have the board repaired by a 3rd party.

    What's the point of having a warranty if it's useless?

    -----

    I do not have an RMA# or any such details, only a SN#.

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