12-19-2017 04:12 PM - last edited 3 weeks ago by ROGBot
12-19-2017 05:27 PM
12-20-2017 01:27 AM
catsmoke wrote:
Since the mouse "lights up" and seems to work briefly, before the Windows error message, I get the impression that the problem is not with the mouse, but with some factor in your software, either the Windows operating system or, for example, a hardware-specific driver.
12-22-2017 12:46 PM
01-24-2018 09:18 AM
12-19-2017 06:16 PM
KRollMaastaa wrote:
Hello,
I got ASUS Zephyrus GX501 with a lot of gifts (backpack, mouse, toy robot etc.)
I got problems with mouse - Asus ROG Gladius.
Windows 10 is unable to detect mouse. I tried on many laptops, i instaled ROG Armory app - nothing helps. When I plug-in it into USB slot, it lights for 2sec, then Windows is showing messange with "unable to connect device".
I was trying to RMA it via Polish Asus Tech Support, they said that its dead. I cannot sent it to warranty because i got it from USA seller, and on global site is says that its global warrianty. But at Polish Asus site www says that i can return it only to seller (Asus Poland says that i cannot fix it/refund it in Poland lol...) Polish Asus Support says that i need to send it to USA to fix it (to seller). Its pointless, because shipping will cost more than device..
Is it somehow possible to fix it by my own? Anyone had same issue in past maybe? Im tryin to find any paid-service (non-Asus one) to fix it, but i need to detect reason why its dead..
Regards
Charlie
01-24-2018 07:00 PM
01-25-2018 11:58 AM
MasterC@ASUS wrote:
You have received a refund from your place of purchase and the mouse is confirmed to be dead after RMA...
01-25-2018 06:17 PM
KRollMaastaa wrote:
Ofc, sayin that its dead doesnt help at all. Im tryin to figure out how to fix it/how to help other buyers. Some of them will not have a lot of luck as I do with refund.
I bet that Asus service man could help with it - to say what exacly happens with mouse, and why its bricked before anyone touch it.