This awfully expensive GX501VI laptop's battery is a lemon already?

[AmaterasuKillKratos]

Hi, what is the model that are you talking about? Is it the gx501vi (2017 version) or the gx501gi (2018 version)?

Hi,

Thanks a lot for your answer. I have the gx501vi model, with gtx 1080 Max-Q Design.
I am still waiting for Asus Europa/France answer.

Thanks

[Karnie]

I bought the Zephryus M GM501GS-EI003T from Alternate In the netherlands(where i live). And when I unboxed the laptop I put it on a charger. when I came back 2 hours later the battery was 71% while I started with 27%. I tried to charge and discharge but it didn't help. All drivers were up to date. So Asus... You produce great laptops but you should fix your batteries.

Also the Bios said it is 0% while windows says it is 100%. Also it discharges in bulks of 4 to 8%.

So I wrote a batteryreport and it said "battery changed" in a certain time loop...

So i contacted Alternate and they gave me a RMA. Now I hope they can fix this..

Mike

[VixusFoxy]

So we're 6 months later and this story gets a followup.

Spoiler: It's effed up again.

You can see it here

Note: Feel free to read the linked service inquiry but keep the discussion here in this thread please. Thanks -xero

[DJRiful]

We should open class action sue ASUS. Sold us lemon product.

[VixusFoxy]

We should open class action sue ASUS. Sold us lemon product.

What's more concerning is, I did a bit of research and for a laptop that's uncommon, this problem sure as heck is common.
Within 5 minutes I had found 6 people who have had the exact same issue with the exact same laptop that has the exact same type of battery.

It's amazing that ASUS has not performed a recall, or even acknowledged the issue.
That's what amazes me.


Edit: I should cite my sources.

User performs emergency disassembly of GX501 due to battery airbagging: https://www.youtube.com/watch?v=46UXQGXvdEs

Another user reports swollen battery with GX501: http://forum.notebookreview.com/thre...attery.821843/

A user on these forums reports swollen battery with the GX501 right after having a battery replaced: https://rog.asus.com/forum/showthrea...-Battery-Swell

Reddit user on /r/pcmasterrace suffers from a swollen battery with the GX501: https://www.reddit.com/r/pcmasterrac...unbaked_bread/

Not to mention the amount of users in this thread and this board who have had the exact same issue.



What's up ASUS, Can we get a response?

[Injustice]

I'm sorry to hear you're also going through this struggle, VixusFoxy. How's your machine faring, currently? Have you got any other options or plans lined up for the meantime?

[DJRiful]

[Injustice]

I feel like this is just a soft bandage fix for a VERY big hardware issue that, at the price point, shouldn't have ever been a problem to begin with. It doesn't change the fact that we were sold lemons, nor that our batteries/machines have already failed. I'm still absolutely livid over the entire thing.

[VixusFoxy]

I feel like this is just a soft bandage fix for a VERY big hardware issue that, at the price point, shouldn't have ever been a problem to begin with. It doesn't change the fact that we were sold lemons, nor that our batteries/machines have already failed. I'm still absolutely livid over the entire thing.

Failed multiple times, even.

[MasterC@ROG]

Failed multiple times, even.

In our previous conversation you mentioned that you went through Alternate for an RMA to replace the first battery, did you get an RMA number?
Please check your inbox, we are still waiting for your response.