Page 4 of 4 FirstFirst ... 2 3 4
Results 31 to 38 of 38
  1. #31
    ROG Enthusiast Array VixusFoxy's Avatar
    Join Date
    Apr 2017
    Reputation
    10
    Posts
    34

    Quote Originally Posted by MasterC@ASUS View Post
    In our previous conversation you mentioned that you went through Alternate for an RMA to replace the first battery, did you get an RMA number?
    Please check your inbox, we are still waiting for your response.
    I have PMed you the details.

    It's been three weeks as of writing, and I haven't heard back from Alternate about this case.
    I
    The best part about ASUS ROG's $4000± Zephyrus GX501 laptops is undeniably, that
    [they] [come] [with] [built-in airbags]
    which take about 7 to 10 months to deploy. And can not be removed by the user, because that voids the warranty.
    But that's an easter egg that ASUS won't admit exists, so don't tell anyone.

  2. #32
    ROG Member Array
    Join Date
    Dec 2017
    Reputation
    10
    Posts
    8

    My laptop battery is also swelling. Purchased July of 2017, it may have been this way for a while but reading this post I checked the spot everybody is talking about and yeah, it's definitely bulging upwards.

    Is Asus just waiting until these things start burning people's houses down? That didn't go so well for Samsung.

    Between this and the incorrectly advertised "HDMI 2.0" this has been an unfortunate experience dealing with a brand I used to respect. It's not that I take issue that sometimes things go wrong or something didn't get caught during QC, it's the lack of any acknowledgement or solutions for issues that appear to affect every customer. Even Nvidia admitted there are issues with the RTX2080Ti and they're rapidly RMAing any customers who are having problems. I have a friend who had saved up $3k to buy a MacBook Pro but was thinking of getting a gaming laptop instead, and despite the Zephyrus basically meeting everything he could want in terms of size, weight, and power, I couildn't recommend it because I have no faith in the company behind it.

    I'd be happy if somebody could show me that Asus stands behind their products.

  3. #33
    ROG Member Array
    Join Date
    Dec 2017
    Reputation
    10
    Posts
    8

    Is there somebody I can actually talk to get an estimate for the repair on this? I'll need that to put in an Extended Warranty claim with my cc company, and need to confirm they'll cover it before I start the process. Also I no longer have the original 512GB ssd - it had some problems so I replaced it with a 1TB drive instead. The RMA instructions say that there's a chance you won't get the machine you sent in back, which makes me think I should remove my SSD before sending it in to not risk losing it, but there's no mention of what to actually do in a situation like this.

  4. #34
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010
    Reputation
    300
    Posts
    7,446

    Regarding your SSD, I would remove it I guess. Never send anything in you cannot afford to lose. That said, they might give you a hard time if they really do plan to just swap the machine out and yours is incomplete. I don't know there's anything you can really do though since you no longer have it. I guess you could buy a small used SSD and throw it in there so it can load Windows but that sounds like a bit of a hassle for the off chance they even bother to check. They are replacing a battery so the rest really shouldn't matter.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #35
    Administrator Array MasterC@ASUS's Avatar
    Join Date
    Aug 2014
    Reputation
    96
    Posts
    1,492

    Quote Originally Posted by Reldan View Post
    Is there somebody I can actually talk to get an estimate for the repair on this? I'll need that to put in an Extended Warranty claim with my cc company, and need to confirm they'll cover it before I start the process. Also I no longer have the original 512GB ssd - it had some problems so I replaced it with a 1TB drive instead. The RMA instructions say that there's a chance you won't get the machine you sent in back, which makes me think I should remove my SSD before sending it in to not risk losing it, but there's no mention of what to actually do in a situation like this.
    Sorry for the inconvenience, please send your laptop in to an ASUS Service Center in your region. They will be in a position to let you know the cost, if any. You'll have to send the laptop in with the same configuration as when it was purchased, so yes, it's necessary to put the original SSD back I'm afraid.

  6. #36
    ROG Member Array
    Join Date
    Dec 2017
    Reputation
    10
    Posts
    8

    Quote Originally Posted by MasterC@ASUS View Post
    Sorry for the inconvenience, please send your laptop in to an ASUS Service Center in your region. They will be in a position to let you know the cost, if any. You'll have to send the laptop in with the same configuration as when it was purchased, so yes, it's necessary to put the original SSD back I'm afraid.
    I do not have it any longer and it wouldn't boot off of it even if I did. It's a user-serviceable part so I upgraded to a 1TB drive since the machine was past the warranty period anyways, and it wasn't worth trying to get it replaced (nor possible as I don't think you can buy the OEM Samsung drive you guys use, it's not one of their consumer models) when it cost less to get a larger, faster drive. You don't leave users much choice with a machine that has a single M.2 slot.

    You shouldn't need it to have an SSD in the machine to replace the battery with one that isn't a safety hazard, or your service center could plug any M.2 in temporarily to verify the machine boots. Given that this is out of warranty, if you couldn't fix this particular machine for some reason you're not going to give me a free replacement machine anyways.

  7. #37
    ROG Member Array
    Join Date
    Dec 2017
    Reputation
    10
    Posts
    8

    Follow-up on my battery issue - I sent my laptop in to the service center a couple weeks ago. I was expecting to hear back after the diagnostic was done with some sort of price for the repair, but I checked the status today and it's marked as "repair completed" and is supposed to arrive back here this Friday (12/14).

    Maybe they are repairing these battery issues now for free, even out of warranty? I'm assuming a repair was done, as I was never contacted either way. I'll update again once I get the laptop back later this week and can check and see if it's fixed.

  8. #38
    ROG Enthusiast Array
    Join Date
    May 2014
    Reputation
    10
    Posts
    44

    Hey guys, just some update. I left my swollen battery out my laptop for more than half a year and I didn't bother to find and replace it until now. I realize we have a ASUS HQ here and end up buying one for $79 CAD brand new battery. I do notice the battery pack color and the layout of the battery is different that my original one. I am curious if did switch the manufacturer or 2nd gen correction to prevent issues of swollen.

    For all ASUS laptop, highly recommend to download ASUS Battery Health Charging on Microsoft Store. It is official software and it works wonderful. I have set mine to 60% stop charging to prolong the life of the battery since my laptop sit on my desk for 24/7. The only time I move it when I travel for vacations.

    https://www.microsoft.com/store/productId/9NKCLN5X4RR9
    Last edited by DJRiful; 01-30-2019 at 03:11 AM.

Page 4 of 4 FirstFirst ... 2 3 4

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •