Results 1 to 3 of 3

Hybrid View

  1. #1
    New ROGer Array
    Join Date
    Dec 2017
    Reputation
    10
    Posts
    2

    Advanced RMA for Maximus VIII Hero

    Hello,

    I created a support ticket about my Maximus VIII Hero motherboard (paired with an I5-6600K) having freezing issues when in the middle of games. Using the computer for other tasks (such as research or Word) seems to be no issue so it must be under certain complex loads. Everything is stock clocked and I've tried various stress and memory tests without reproducing the issue. I've ruled out the RAM as the cause. Looking online it would appear that other people have had similar issues with Skylake and it's either the CPU or the motherboard that's the problem

    Support agreed to RMA the motherboard but for some reason I didn't qualify for advanced RMA
    This is my daily driver computer and I'd like to have as little downtime as possible

    Is there any way to get an advanced RMA for this?

    Thanks in advance

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    433

    Hello BlueFyre

    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name:
    Phone#:
    Email:

    I'll pass your case to related personnel and department for further investigation
    Thank you

  3. #3
    New ROGer Array
    Join Date
    Dec 2017
    Reputation
    10
    Posts
    2

    Thanks!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •