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  1. #171
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    Quote Originally Posted by raximus21 View Post
    Thank you for the response on this subject.

    @xeromist

    What is the best way to ask Asus for help on this topic? Social media? On the forums? Is there some kind of email address that I can contact with my concerns? I want them to know there are people with Z97 boards that want the security update for this issue. Thanks again.
    From my experience, none of the above!

  2. #172
    ROG Member Array raximus21 PC Specs
    raximus21 PC Specs
    MotherboardMAXIMUS HERO VII
    Processorintel i7 4790k
    Memory (part number)16 GB
    Graphics Card #1GEFORCE GTX 750
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    Quote Originally Posted by hellboy99 View Post
    From my experience, none of the above!
    That's a shame. I've been a loyal Asus customer for over ten years now with three Asus builds.

    I'm not getting any responses via social media either.

    Pretty weak customer support IMO.
    Last edited by raximus21; 01-10-2018 at 02:44 AM.

  3. #173
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    My Z97 Mark S purchased in early 2015 has a FIVE YEAR warranty.

    I expect a fix, or I will see them in small claims court.

  4. #174
    ROG Guru: Orange Belt Array restsugavan PC Specs
    restsugavan PC Specs
    MotherboardRAMPAGE VI EXTREME
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    Quote Originally Posted by raximus21 View Post
    That's a shame. I've been a loyal Asus customer for over ten years now with three Asus builds.

    I'm not getting any responses via social media either.

    Pretty weak customer support IMO.
    Hello all. There are lastest Intel ME Firmware 11.11.50.1436 for x299 platform release today. My friends from Intel staff said " This is official ME firmware from us for whole x299 platform ". I think R6E BIOS 1102x64 may use this. So waiting a few days from here there will be good news from ASUS in case of Intel SA-00086.

  5. #175
    ROG Guru: Brown Belt Array Brighttail PC Specs
    Brighttail PC Specs
    Laptop (Model)Asus G751JT
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    Quote Originally Posted by mscaf View Post
    My Z97 Mark S purchased in early 2015 has a FIVE YEAR warranty.

    I expect a fix, or I will see them in small claims court.
    LOL good luck with that. Without going into the fact that small claims probably lacks the jurisdiction of a lawsuit in this matter, the five year warranty is LIMITED. Meaning it is limited to issues that are basically Asus' fault.

    This is an Intel debacle not Asus. I would be very surprised if they have a legal obligation to do anything. A company could point you to Intel's microcode release and relevant websites for users to fix themselves. I'm in NO way suggesting that Asus will do this as it would be bad business, but I think some folks need to take a step or two backwards and be a little more realistic. Yes this is something that Intel and certain manufacturers have known about for a while, but the code to FIX the issue (or at least make it more secure) has to come from Intel, NOT Asus. Asus then has to take that code and actually test it on all those motherboards they have listed to see if anything breaks because they put in the new code. To see how much things slow down and if there are other tweaks they can make to make the BIOS update better. A BIOS update does no one any good if, like in some cases reported by Apple, the fix suddenly prevents a person from booting into Windows.
    Panteks Enthoo Elite / Asus x299 Rampage VI Extreme / Intel I9-7900X / Corsair Dominator Platinum SE 4x8 3200MHz
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  6. #176
    ROG Guru: Gold Belt Array Menthol PC Specs
    Menthol PC Specs
    MotherboardM 10 Apex / XI gene
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    I seem to have gotten along OK for like forever without this fix, I am pretty sure I can survive a little while longer or the rest of my life.
    Typically when there is a frenzy like this and people demanding a fix yesterday for something that may not even affect them, the quick fix does more damage than good
    Good things come to those who have patience

  7. #177
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    oh boy

    well got home and my girlfriend's AMD machine wouldn't load anymore.. Then later I found this on the web below about the patch being pulled.. What a mess this is turning out to be and I wonder how many people don't even know they need the BIOS updated.

    http://bgr.com/2018/01/09/microsoft-...-bricking-pcs/

  8. #178
    ROG Member Array raximus21 PC Specs
    raximus21 PC Specs
    MotherboardMAXIMUS HERO VII
    Processorintel i7 4790k
    Memory (part number)16 GB
    Graphics Card #1GEFORCE GTX 750
    Sound CardAUDIOFIRE 4

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    Quote Originally Posted by mscaf View Post
    My Z97 Mark S purchased in early 2015 has a FIVE YEAR warranty.

    I expect a fix, or I will see them in small claims court.


    Quote Originally Posted by Brighttail View Post
    LOL good luck with that. Without going into the fact that small claims probably lacks the jurisdiction of a lawsuit in this matter, the five year warranty is LIMITED. Meaning it is limited to issues that are basically Asus' fault.

    This is an Intel debacle not Asus. I would be very surprised if they have a legal obligation to do anything. A company could point you to Intel's microcode release and relevant websites for users to fix themselves. I'm in NO way suggesting that Asus will do this as it would be bad business, but I think some folks need to take a step or two backwards and be a little more realistic. Yes this is something that Intel and certain manufacturers have known about for a while, but the code to FIX the issue (or at least make it more secure) has to come from Intel, NOT Asus. Asus then has to take that code and actually test it on all those motherboards they have listed to see if anything breaks because they put in the new code. To see how much things slow down and if there are other tweaks they can make to make the BIOS update better. A BIOS update does no one any good if, like in some cases reported by Apple, the fix suddenly prevents a person from booting into Windows.
    Again you are right, it's going to take a good while to test the bios updates and make sure all of the "latest" mb are ok before they can realistically have a look at the 3 years plus older hardware. That's perfectly understandable, I just really hope they let us know they're "working on it" for us z97 owners at some point.

  9. #179
    ROG Member Array raximus21 PC Specs
    raximus21 PC Specs
    MotherboardMAXIMUS HERO VII
    Processorintel i7 4790k
    Memory (part number)16 GB
    Graphics Card #1GEFORCE GTX 750
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    Quote Originally Posted by firefox2026 View Post
    well got home and my girlfriend's AMD machine wouldn't load anymore.. Then later I found this on the web below about the patch being pulled.. What a mess this is turning out to be and I wonder how many people don't even know they need the BIOS updated.

    http://bgr.com/2018/01/09/microsoft-...-bricking-pcs/
    MS said:

    Explaining why the patches had caused certain AMD PCs to crash, Microsoft said that it had "determined that some AMD chipsets do not conform to the documentation previously provided to Microsoft to develop the Windows operating system mitigations to protect against the chipset vulnerabilities known as Spectre and Meltdown".
    Personally I think they probably "fudged" the data to MS because they don't want to admit they have a vulnerability to spectre as well.

  10. #180
    ROG Guru: Brown Belt Array Vlada011 PC Specs
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    Sound CardSound Blaster ZxR
    MonitorSamsung P2450H
    Storage #1Samsung 970 EVO PLUS 1TB
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    My personal opionion is Owners of Z87, Z97, Z170, Z270, Z370, X99 and X299 Chipset and processors compatible with them should collect signatures and demand new Processors of From Intel with fixed bug. And Intel should be happy because CPU Bug mean goodbye to 300-400-500-650 or on some places 700 euro worth ASUS ROG Motherboard.
    They should be happy if we cover cost of motherboard with their chipsets.

    Or they could send us Threadrippers and Ryzen 7 we will pay motherboards.
    That would be proper punishement.
    Intel buy processors from AMD to give to betrayed customers because performance loss and computers vulnerables to attacks.

    This is mess, people are forced to reinstall Windows, lose informations, pictures, data.
    Who knows how many BSODs, crashes, stutters, freezing or slowing down of CPU, SATA III SSD, USB, NVMe M.2 will happen thanks to this.
    Because of that, we send them our processors they send us new generation without bug.

    Until done I will revert Windows to Basic Form, as you download from net, only first updates, before 1509.
    If I see security update installed automatic I will personaly sue them for performance loss.
    We have everything necessary to sue them. Our choices, investments, decisions are made after serious observation of performance improvements of every hardware and now mean nothing because Intel.

    Only fair end of this mess is to Intel give us what we payed, secure CPU, capable to work without perormance loss, where our SATA III SSD, M.2 SSD, Memory, USB, everything could work in advertised specifications. They can't win on court for this things. Because of that sending new Intel generation is smallest and cheapest variant for them. Z chipset for Z owners, X chipset for X99, x299 owners, success of Skylake-X.
    Last edited by Vlada011; 01-10-2018 at 06:43 AM.


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