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  1. #1
    ROG Guru: Orange Belt Array geneo PC Specs
    geneo PC Specs
    MotherboardMaximus X Code
    ProcessorIntel 8086K @ 5.1Ghz
    Memory (part number)32 GB (2x16) G.Skill TridentZ RGB 3200 MHz CL14 @ 3600 15-16-37
    Graphics Card #1Asus ROG Strix 2070 Super A8G
    MonitorEIZO Coloredge CG2730 and Dell
    Storage #1Samsung 512 GB 960 Pro
    Storage #21TB 850 x 1 TB 860 EVO RAID0, 6 TB WDC Black HDD
    CPU CoolerNoctua NH-D15 Chromax
    CaseFractal Design R4 w/ tempered glass
    Power Supply750W Seasonic Prime Ultra Titanium
    Keyboard CM Quickfire Rapid TKL
    Mouse Logitech G305
    Headset Bose
    Headset/Speakers Vanatoo T1, ML Dynamo 300
    OS Windows 10 Pro X64
    geneo's Avatar
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    AISuite fails to start after Windows update KB4056892 (Intel vulnerability patch)

    It fails to start with "The Sever Threw an Exception" Error box.

    The services and AISuite executable appears to be actually running, but the AISuite GUI does not start.

    Please fix Asus (should have been on top of this I would think).

  2. #2
    ROG Enthusiast Array
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    Quote Originally Posted by geneo View Post
    It fails to start with "The Sever Threw an Exception" Error box.

    The services and AISuite executable appears to be actually running, but the AISuite GUI does not start.

    Please fix Asus (should have been on top of this I would think).
    Same issue here plus gpufanhelper service failed to load ( presume this is from gputweak ) .
    Pretty poor show from Asus lately on support , lots of issues with their utilities with no / slow updates , I will be checking out MSI for my next refresh after many years of ROG products .

  3. #3
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    KB4056892 Killed AI Suite 2

    Quote Originally Posted by AndyVee View Post
    Same issue here plus gpufanhelper service failed to load ( presume this is from gputweak ) .
    Pretty poor show from Asus lately on support , lots of issues with their utilities with no / slow updates , I will be checking out MSI for my next refresh after many years of ROG products .
    We have many ASUS M5A97 R2.0 and M5A99FX Pro R2.0 desktops all have enjoyed AI Suite 2, however as mentioned here AI Suite has been crippled and we can find no fix except for blocking the above update (with reluctance).

    ASUS customer services has not responded to our IT Manager since reported several days ago.

  4. #4
    ROG Member Array bartosz.bruhn PC Specs
    bartosz.bruhn PC Specs
    MotherboardAsus Maximus XI Formula
    ProcessorIntel i9 9900k @5.0 GHz / RL @4.7 GHz
    Memory (part number)GSkill TridentZ RGB 2x8GB 4000MHz CL17.
    Graphics Card #1Palit RTX 2080TI Gaming OC + EKWB.
    Sound CardSound Blaster EA-5
    MonitorPG 279QA | LG 27UK850
    Storage #1Samsung 960 Pro 512Gb.
    Storage #2Crucial MX300. SanDisc Ultra II
    CPU CoolerAiO Kraken X62.
    CaseDARK BASE PRO 900 rev.2
    Power SupplyCorsair HX1000i
    Keyboard Corsair K70 Rapidspeed
    Mouse Steelseries 310.
    Headset Hyperx Cloud Revolver.
    Mouse Pad Steelseries XXL.
    OS WIn 10
    Network RouterAsus RT-68u.

    Join Date
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    I'am also effected by AiSuite 3 problem after 4.01.2018 Windows update, fix for Kernel Issue. Try to rollback system, but something goes wrong and have to reinstall system. After all updates AiSuite installer doens't start at all.
    Using Strix X99 with 6850k. AiSuite MId 2016. Latest vaersion for my motherboard.

  5. #5
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    Quote Originally Posted by bartosz.bruhn View Post
    I'am also effected by AiSuite 3 problem after 4.01.2018 Windows update, fix for Kernel Issue. Try to rollback system, but something goes wrong and have to reinstall system. After all updates AiSuite installer doens't start at all.
    Using Strix X99 with 6850k. AiSuite MId 2016. Latest vaersion for my motherboard.
    We found that on first attempt of uninstalling the update it failed but uninstalling again was successful without having to reinstall system. Then we used the Microsoft tool to hide the update otherwise it continued to install again.

  6. #6
    ROG Member Array bartosz.bruhn PC Specs
    bartosz.bruhn PC Specs
    MotherboardAsus Maximus XI Formula
    ProcessorIntel i9 9900k @5.0 GHz / RL @4.7 GHz
    Memory (part number)GSkill TridentZ RGB 2x8GB 4000MHz CL17.
    Graphics Card #1Palit RTX 2080TI Gaming OC + EKWB.
    Sound CardSound Blaster EA-5
    MonitorPG 279QA | LG 27UK850
    Storage #1Samsung 960 Pro 512Gb.
    Storage #2Crucial MX300. SanDisc Ultra II
    CPU CoolerAiO Kraken X62.
    CaseDARK BASE PRO 900 rev.2
    Power SupplyCorsair HX1000i
    Keyboard Corsair K70 Rapidspeed
    Mouse Steelseries 310.
    Headset Hyperx Cloud Revolver.
    Mouse Pad Steelseries XXL.
    OS WIn 10
    Network RouterAsus RT-68u.

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    Quote Originally Posted by TechnicaOne View Post
    We found that on first attempt of uninstalling the update it failed but uninstalling again was successful without having to reinstall system. Then we used the Microsoft tool to hide the update otherwise it continued to install again.
    Anyway I had some problem. But I was looking for system reinstall so its OK. But not surehow long have to wiat for AiSuite update. I'm using FanExpert to my water cooling system . So have to wait or find another solutions.
    Last edited by bartosz.bruhn; 01-05-2018 at 06:31 AM.

  7. #7
    ROG Member Array FaaR PC Specs
    FaaR PC Specs
    MotherboardASUS ROG Strix X299-XE Gaming
    ProcessorIntel Core i9-7900X
    Memory (part number)G.Skill TridentZ RGB F4-3600C16Q-32GTZR (64GB)
    Graphics Card #1ASUS Radeon RX Vega 64 ROG Strix Gaming OC
    Graphics Card #2ASUS Radeon RX Vega 64 ROG Strix Gaming OC
    MonitorSamsung SyncMaster SA850
    Storage #1Intel Optane SSD 905P 2.5" 960GB
    Storage #2Samsung 960 Evo M.2
    CPU CoolerNoctua NH-U14S
    CaseFractal Design Define C TG
    Power SupplyCorsair RM1000i
    Keyboard Corsair Vengeance K70
    Mouse Logitech G700s
    OS Windows 10 Pro

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    Quote Originally Posted by AndyVee View Post
    Same issue here plus gpufanhelper service failed to load ( presume this is from gputweak ) .
    Pretty poor show from Asus lately on support , lots of issues with their utilities with no / slow updates , I will be checking out MSI for my next refresh after many years of ROG products .
    I've had so many problems with AI Suite over the years, and particularly with my new board (ROG Strix X299-XE Gaming), it's unbelievable. Particularly the fanspeed section of AI Suite is nothing but trouble in my experience. Fans running inexplicably too fast or too slow or not at all happens constantly. Sometimes it helps to re-load the profile or exit AI Suite and restart it, sometimes it doesn't.

    Some weeks ago now AI Suite would stop accepting my GPUs as a source for fanspeed; after pulling one of my crossfire cards the checkbox for GPU vanished from the source selection box, and it would never work again after that even though I uninstalled AI Suite completely and re-installed it again. GPU checkbox re-appeared after re-installing the 2nd board, but it wouldn't do anything. Checking just GPU as source for fanspeed led to fans sitting dead at zero RPM even when the GPUs ran nuclear furnace hot.

    Then there's the crashes... Every few days, AI Suite crabs its pants, throwing up an error window once every few seconds saying stuff like 'loadimage failed. could not load c:\whatever\whatever\aisuite\dot.png' or somesuch, until the windows taskbar is packed full of these little error windows, and then AI Suite crashes completely. Sometimes it throws up another error repeatedly until it again crashes; variations on a theme.

    Plus, it's a terribly designed user interface, slow and clunky. You can't set waterpump headers as regular fan headers so you can rename them and set a fan position, making it more difficult to manage the fans than it should be.

    Really terrible program all around. Unless substantial improvements in ASUS' software quality is made soon, I won't remain an ASUS customer, after 20 1/2 years. (first PC mobo I owned was ASUS Tx97 Smart for Socket-7 CPUs bought in early summer of 1997...)

  8. #8
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    Quote Originally Posted by geneo View Post
    It fails to start with "The Sever Threw an Exception" Error box.

    The services and AISuite executable appears to be actually running, but the AISuite GUI does not start.

    Please fix Asus (should have been on top of this I would think).
    My update was KB4056891 yesterday and it killed AISuite 3 and GPUTweak II. Uninstalled it and everything is working again. Guess we have to wait for an updated version of AISuite and GPUTweak before we can even think about installing the newest security patch.

  9. #9
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    After having so many problems with ASUS software on my new build, I have decided to uninstall all of them!

    The ASUS support center is even worse than they software, changing the contact point in every email!
    After 10 day a new person from support center contacted me and he didn't even read the case before contacting me...
    Then another one contacted me requesting to describe the problem from the beginning

    After all of this, I have decided to clean install windows again without installing any ASUS crappy software!
    everything is more stable now

  10. #10
    ROG Guru: Green Belt Array panzlock PC Specs
    panzlock PC Specs
    Laptop (Model)ASUS X553M, ASUS Zenpad 10 Z300M, ASUS X542BA-DH99
    MotherboardASUS P8Z68-V LX, ASUS Z170-A, ASUS ROG Strix B350-F Gaming
    ProcessorIntel i5-2500K, Intel i7-6700K, AMD Ryzen R7 1700
    Memory (part number)8GB Kingston 1333MhzDDR3 C9, 16GB G.Skill Aegis 3000Mhz DDR4 C16, 16GB G.Skill Trident Z 3200Mhz C16
    Graphics Card #1EVGA GTX 560Ti, ASUS ROG Strix GeForce GTX 1070 O8G OC, Sapphire Nitro+ RX Vega 56
    Monitor32" INSIGNIA 720p, 32" Samsung 1080p C32F391FWN, 32" ASUS 1440p VA32AQ
    Storage #1Seagate 150GB 7200RPM, Samsung 850 EVO 250GB 2.5" 6Gb/s Solid State Drive (X2)
    Storage #2Seagate 500GB 7200RPM, WD Blue 3TB - 5400 RPM SATA 6 Gb/s 64MB Cache 3.5 Inch
    CPU CoolerDeepcool GAMMAXX 300, Deepcool Lucifer V2, Wraith Spire
    CaseAntec Sonata, Deepcool Dukase V1, Deepcool Dukase V3
    Power SupplyATX 650, EVGA SuperNOVA 850 P2 (X2)
    Keyboard Logitech K220, MSI Interceptor DS4200 (X2)
    Mouse Microsoft 1850, Microsoft 4500, Gamdias Erebos LE, MSI DS 100, Redragon M601 Centrophorus
    Headset/Speakers Logitech Z313, Logitech Z506 (X2)
    OS Windows 10 Home X64, Windows 10 Pro X64 (X2)
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    Intel is secretly firefighting a major hardware security vulnerability affecting its entire x86 processor lineup. The hardware-level vulnerability allows unauthorized memory access between two virtual machines (VMs) running on a physical machine, due to Intel's flawed implementation of its hardware-level virtualization instruction sets. OS kernel-level software patches to mitigate this vulnerability, come at huge performance costs that strike at the very economics of choosing Intel processors in large-scale datacenters and cloud-computing providers, over processors from AMD. Ryzen, Opteron, and EPYC processors are inherently immune to this vulnerability, yet the kernel patches seem to impact performance of both AMD and Intel processors.
    https://www.techpowerup.com/240187/a...kernel-patches

    ...Wonderful.
    I'd like to deploy my troops in her country.

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