AI Suite 3 Version 3.00.10 & 3.00.13 - user test/report thread

[Phrawst]

i also always leav mine on have you also had randome reboots or clock speeds getting stuck below 800mhz and fans spiining up randomly during times when the pc teams are rly low ?
and are you running any over clocks from ai suit or bios auto over clock or manual over clocks ?
and i have also had randome blue screens when unpluging usb diveces
just wondering if you have had one of thes problems for me latly it has been running okeys but have a rly small overclock atm
but the problems some times just go away and then come back after a while

No random reboots
I've only run DIP5 in terms of overclocking. Nothing done manually.
No blue screens.

[VelocityRC]

Installed 300.10 over original install, then 300.13 then DIP5 1.05.13 then 14, all still stable. Going on over a month now.
Microsoft Windows 10 Professional (x64) Build 16299.309 (1709/RS3)
Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
ASUS PRIME H270-PLUS Intel H270 (Kaby Lake)
BIOS Version: 0808
Crucial Technology 1200.5 MHz (DDR4-2400 / PC4-19200) BLS8G4D240FSB.16FA 4x8 = 32GB
EVGA GTX 1050 Ti SC ACX 2.0
SSD INTEL SSDPEKKW512G7

[Stormwind81]

Hi,

I am desperate this AI Suite is killing me.
It ran fine for weeks now after a reboot I cant start Fan Xpert 4 anymore.
I have deinstalled and reinstalled AI Suite several times - still the same problem.
I have deleted the Folder under "Program Files (x86) and installed version 3.00.13 and 3.00.10 and I still get this error message.

I need this program to control my waterpump fans.

The exact error message is:
Access violation at address 0632B5A2 in module dip4.dll
Read of address 00000000.

Can anyone help me?

[Darren Stevens]

I have the same issue
Access violation at address 05DC416B in modole 'dip4.dll'
Read of address 00000064

[klosz007]

Yesterday I upgraded BIOS on my X299-Deluxe to latest build 1201 and now AISuite 3.00.13/1.05.14 won't load with "remote procedure call failed" error.

[PhillipLoftus]

Getting Access Violation on Dip4.dll when trying to run Fan Xpert on Hero viii z170 board

[PhillipLoftus]

I'm having the same issue with Hero viii lga 1151

[Raja@ASUS]

Processor: AMD Ryzen Threadripper 1950X @ 4.0 GHz
Installed RAM: 32.0 GM
System Type: 64-bit OS, x64-based processor
MB: ROG Zenith Extreme

Edition: Windows 10 Pro
Version: 1709
OS Build: 16299.251

BIOS Version: 2.17.1246

AI Suite 3 version: 1.05.14

• dip4.dll error occurs when selecting fan Xpert in AI Suite 3 (Dual Intelligent Processors 5)
• After initially installed the OS I installed AI Suite 3 and it ran with no issues, I used the app for days with no issues.
• It was not until I uninstalled and reinstalled that the error began occurring.
• I have tried uninstalling and reinstalling multiple times and the error does not happen on first startup, it appears after that instance is closed and a new one restarted.

My uninstall process:
1. Uninstall App
2. Kill all ASUS processes
3. Delete all ASUS folders (program files and programdata)
4. Run AI3Cleaner
5. Run CCleaner
6. Reboot
7. Run both cleaners again

Replication of this bug failed on our side.

For anyone with the Dip4.dll crash, can you confirm how you have the system setup before you update to a newer version; any fan profiles stored?

[Stormwind81]

Replication of this bug failed on our side.

For anyone with the Dip4.dll crash, can you confirm how you have the system setup before you update to a newer version; any fan profiles stored?

Same error here.
I deinstalled and deleted the ASUS Folder in Program Files (x86).
After reinstalling the error is still there. I had configured my own fan settings but the problem wasnt there before I saved those settings.
But now I cant get rid of the error. Before I could just uninstall and install the AI Suite 3.00.13.

[Raja@ASUS]

Same error here.
I deinstalled and deleted the ASUS Folder in Program Files (x86).
After reinstalling the error is still there. I had configured my own fan settings but the problem wasnt there before I saved those settings.
But now I cant get rid of the error. Before I could just uninstall and install the AI Suite 3.00.13.

You mean the dip4.dll issue only occurs if or after you save a fan profile?

If you can lay out precise instructions, I'll pass them to the replication teams.