AI Suite 3 Version 3.00.10 & 3.00.13 - user test/report thread

[mjbk88]

Well the version 3.00.13 is in the OPs first post but it is for the Ryzen AMD platform and only offers an updated DIP5 version to install the AMD Ryzen balanced power plan so that version wont help you on an Intel board.

it has been 411 days since AI suite was updated for the Ryzen 1 x370 platform. 411 days of posting in this thread. The threads title seems to imply interaction with the title user test/report thread. but clearly no feedback from ASUS or its representatives or indeed any feed back on the feedback that has been constructed in this thread, further more no movement on supplying a complete working AI suite installation at all or any updates to AI suite in general.

I keep an eye on all of the new MB coming out from asus and the first thing that I do is check what version of AI suite the new MB comes with. the latest I can find is 3.00.36 that is on the maximum apex XI board.

The trend is very clear, At launch of a new MB the AI suite is packaged in its entirety, and that seems to be the only time, after launch its just goes downhill from there, support dies and disappears for the board, incremental nonsensical updates are drip fed with little to no change log or information. No clear two way communication with anyone on these official forums. ask about it and you will be told that this is a community helping community forum and only the moderators step in to sensor or redact posts that fail to meet the forum guidelines.

Where are the results of your findings ASUS within this 109 page thread asking for feedback? What conclusions have you come too? Why is there no interaction on a thread that asks the community for feedback and then does not follow up on its findings with the community that have done what has been asked. The long list of woes and problems with this software are infinite,but still ignored and not addressed.

THIS IS HOW LONG THIS THREAD HAS BEEN HERE>

DAYS 411

1 year, 1 month and 15 days.

update is well overdue

The only interaction here is that mods remove posts they dislike. As for Asus, they continue to have an abysmal software management team who can't QA to save their lives. As far as I'm concerned, ASUS is just an overpriced, over-hyped brand that once again doesnt care at all about its customers.

[Stormwind81]

I get the felling it is more like this:
There is a Team A that designs the motherboards and there is a Team B that code the software for them. One time someone in Team A was diligent enough to code a software because noone in Team B was going to. Team B didnt feel responsible to that software hence they ignore everything that has to do with it. Now Team A isnt allowed to support anything regarding this software either. So this topic is kinda stuck in a black hole until one Manager makes the right decision who and what person is responsible for it to get things done!

[SaLSouL]

I get the felling it is more like this:
There is a Team A that designs the motherboards and there is a Team B that code the software for them. One time someone in Team A was diligent enough to code a software because noone in Team B was going to. Team B didnt feel responsible to that software hence they ignore everything that has to do with it. Now Team A isnt allowed to support anything regarding this software either. So this topic is kinda stuck in a black hole until one Manager makes the right decision who and what person is responsible for it to get things done!

Interesting post/perspective, however the internal politics of a global company like ASUS should never be aired to the customer as an "EXCUSE" or "FAILING".

Whistle-blower post?

[grich]

I get the felling it is more like this:
There is a Team A that designs the motherboards and there is a Team B that code the software for them. One time someone in Team A was diligent enough to code a software because noone in Team B was going to. Team B didnt feel responsible to that software hence they ignore everything that has to do with it. Now Team A isnt allowed to support anything regarding this software either. So this topic is kinda stuck in a black hole until one Manager makes the right decision who and what person is responsible for it to get things done!

I get the impression this was done by a 3rd party or the team coding this doesn't have the expertise to recode the whole thing or change aspects of the software (like using the cpu temperature probe instead of the motherboard one).

This might have been acceptable if the company was a 3rd tier mobo maker like biostar, but this is top tier company. They better fix their **** before they lose more customers. And do it fast.

[Saoghal]

I made an account just to come here and say how I'm disappointed there's no easy way to find an updated version of the tool....since the last big Windows Update this year, yet again AI Suite is not working and can't find any new recent version.....

[sdmf74]

Just download the newest full version of aisuiteIII from the maximus xi formula page!

[SaLSouL]

Just download the newest full version of aisuiteIII from the maximus xi formula page!

Versions of AI suite for intel boards include IRST drivers that have incompatibility issues with AMD hardware. They also include OC tools specifically for Intel H/W
I would not recommend this approach.

[katlani]

I can also notice that some boards have the newer versions while some don't, and its not platform based (Z370/Z390 for example), so i don't get why.

[Etain]

I have a Z970-A with a 4690k. Up until the Windows Kb4493509 update last week AI Suite III (Version 3.00.13 & Version 1.05.14 of Dual Intelligent Processors) worked fine, but the day after my whole system froze and I was unable to restart and ended up having to reinstall Win10. I tried reinstalling/running the AI Suite optimization again after the reinstall, but the program had issues with intermittent freezing and quitting before completion.

I uninstalled that Windows update and blocked my computer from re-installing it. Afterwards AI Suite seemed to run much better, however while testing the 2&4 core frequencies the program would unexpectedly stop after a couple tests & restart. (Not the usual BSOD.) My computer restarted automatically and AI Suite continued running the optimization with Fan Xpert, etc. But, right when it was ready to be complete I get the following pop-up errors:

1. Division by Zero
2. Assertion failed: sender == step(m_order[m_index]), file TuningStage.cpp, line 476
3. Abnormal program termination

AI Suite then shuts down, but I can restart it OK and it appears that the O/C works up to the frequencies it was able to get to before abruptly shutting down during the optimization and the temps and such all appear to be normal. However, the program will still intermittently freeze for a couple seconds, before the various values in the UI will update. I'm unsure what this behavior means or if the Windows update was actually part of the problem. Either way I think it's about time this was updated to work properly.

Not for nothing I did try to uninstall, clean, & install Version 3.00.51 from ROG Maximus XI Formula, but I encountered the exact same issues detailed above with the same errors.

[dagcan]

I just updated ai suite 3 to 3.00.38, older version had a box to arrange water pump speed by temp but new version doesnt... Do you have the same problem or is it just me? On the top of page it says "click and drag to set the pump speed" but there is nothing to drag?