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  1. #1
    New ROGer Array Mr.VooDoo's Avatar
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    G752VS still crashing after second RMA

    Hello ASUS-Team,

    i got my Notebook back at the beginning of december, it was the second RMA to repaire this issue.

    https://rog.asus.com/forum/showthrea...automatically)

    RMA was in germany

    What did they do in the first RMA:

    reset the system

    What did they do in the second RMA:

    Replace --> G752VL LED FFC 12P,0.5,195MM - Reason: IW (what is IW?)
    Replace --> G752VL TP FFC 12P,0.5,167MM -Reason: IW
    Whole system was installed like it was at the first day -Reason: OS ERROR

    The Problem is that i have still random crashes anyway if i playing games.
    Games I`m playing:

    ArmA 3
    Dying Light
    Space Engineers
    GTA V
    Hitman Absolution
    Payday 2
    e.t.c


    That bothers me really hard, i own this notebook for 6 month and its still dont work flawless.
    The notebook was 2 times at RMA for the problem and 2 times they did not fix it.

    Help me ASUS-Team please.

    Greetings Mr.VooDoo

  2. #2
    ASUS HQ Service Rep Array Bill@ROG's Avatar
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    Hello Mr.VooDoo
    If the issue is solely on games, maybe it's not the hardware issue anymore
    Is your OS system updated to the latest version?
    How about drivers? Are they updated as well?
    Have you checked for reports or error message when experiencing crashes?
    Thank you

  3. #3
    New ROGer Array Mr.VooDoo's Avatar
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    Hello Bill@ASUS,

    My OS System is updated to the latest version.
    The drivers are updated too.
    The games I´m playing work perfectly with my Desktop-Pc.

    And of course i checked the reports, i got this reports:

    This are the reports i get together when the notebook is crashing

    - System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 6

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000400000000002

    - TimeCreated

    [ SystemTime] 2018-01-03T17:09:28.980775800Z

    EventRecordID 4457

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer ********

    - Security

    [ UserID] **********


    - EventData

    BugcheckCode 278
    BugcheckParameter1 0xffffc60bbc4434a0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
    BugcheckInfoFromEFI true
    CheckpointStatus 0
    - System

    - Provider

    [ Name] volmgr

    - EventID 161

    [ Qualifiers] 49156

    Level 2

    Task 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2018-01-03T17:09:28.741427100Z

    EventRecordID 4454

    Channel System

    Computer *********

    Security


    - EventData

    \Device\HarddiskVolume7
    000000000100000000000000A10004C081000200010000C000 000000000000000000000000000000


    --------------------------------------------------------------------------------

    Binäre Daten:


    In Wörtern

    0000: 00000000 00000001 00000000 C00400A1
    0010: 00020081 C0000001 00000000 00000000
    0020: 00000000 00000000


    In Bytes

    0000: 00 00 00 00 01 00 00 00 ........
    0008: 00 00 00 00 A1 00 04 C0 ....¡..À
    0010: 81 00 02 00 01 00 00 C0 ......À
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........
    - System

    - Provider

    [ Name] EventLog

    - EventID 6008

    [ Qualifiers] 32768

    Level 2

    Task 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2018-01-03T17:09:34.908454800Z

    EventRecordID 4437

    Channel System

    Computer *********

    Security


    - EventData

    17:54:46
    ‎03.‎01.‎2018


    24009


    E207010003000300110036002E001C01E20701000300030010 0036002E001C01600900003C00000001000000600900000100 0000B00400000100000000000000


    --------------------------------------------------------------------------------

    Binäre Daten:


    In Wörtern

    0000: 000107E2 00030003 00360011 011C002E
    0010: 000107E2 00030003 00360010 011C002E
    0020: 00000960 0000003C 00000001 00000960
    0030: 00000001 000004B0 00000001 00000000


    In Bytes

    0000: E2 07 01 00 03 00 03 00 â.......
    0008: 11 00 36 00 2E 00 1C 01 ..6.....
    0010: E2 07 01 00 03 00 03 00 â.......
    0018: 10 00 36 00 2E 00 1C 01 ..6.....
    0020: 60 09 00 00 3C 00 00 00 `...<...
    0028: 01 00 00 00 60 09 00 00 ....`...
    0030: 01 00 00 00 B0 04 00 00 ....°...
    0038: 01 00 00 00 00 00 00 00 ........
    Last edited by Mr.VooDoo; 01-07-2018 at 06:38 PM.

  4. #4
    New ROGer Array Mr.VooDoo's Avatar
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    Hello ASUS,

    i there a solution for my problem?

  5. #5
    New ROGer Array Mr.VooDoo's Avatar
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    Hello ASUS,

    is it possible to fix my notebook or can i have a new one to play games on this gaming-notebook finally.

    Greetings Mr.VooDoo

  6. #6
    ASUS HQ Service Rep Array Bill@ROG's Avatar
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    Hello Mr.VooDoo
    according to your description, this is not a hardware issue
    Please check your software and all your drivers again.
    Thank you

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