01-16-2018 11:48 AM - last edited 3 weeks ago by ROGBot
01-18-2018 11:06 PM
01-23-2018 12:26 AM
01-24-2018 10:52 PM
Poolequery wrote:
My keyboard has also recently stopped working after I used the SMART workaround to install the Windows 10 Fall Creators Update. My keyboards FN functions and ROG hotkey work but I can't type or use keys like caps lock....
02-25-2018 04:24 AM
02-25-2018 12:16 PM
RippedTester170 wrote:
Same problem here.
Had the W10 1709 - 2018-2 update about a week ago. Used the PC on/off a few times since. All worked fine. I went to use it yesterday and the only key that works is the power button. I plugged in another keyboard and I can function, but this portable laptop is a lot less portable now.
I called tech support and started a case. They started me on the path to do a recovery through windows and roll back some recent unknown update that the tech suspected caused the problem. Of course, the tech didn't complete the job. He gave a series of steps to follow then said to call back in an hour or so if it doesn't work. We value your business, but not enough to follow through to fix your problems....ASUS makes great equipment, but your doomed if you ever need tech support.
Oh, the steps did nothing. I see no point to calling back and continuing the case.