My name is Christopher M, supervisor following up on your case. We are performing the standard follow up and checks on your case to ensure we are making strides in resolving your issue.
At this time our corresponding service department has advice that there is no replacement unit available. We are requesting additional two (2) business days to process replacement.
We do value your business, thank you for being apart of the ASUS family.
If you have any further questions, comments, or concerns please do not hesitate to let us know. We will be more than happy to assist you.
Please make note of your RMA number for future reference: ##########
Regards,
Christopher M.
ASUS Customer Care
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