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  1. #1
    New ROGer Array
    Join Date
    Jan 2018
    Reputation
    10
    Posts
    7

    Unhappy No Update On GX501 RMA

    I sent my GX501 and charger in for RMA in December, and it shows that it was received on 12/27/17. I understand having a little delay due to the holidays, but it is now coming up on a month and there has been no update. I have emailed in, and gotten the canned "your device is in repairs" response.

    I was told I would hear an update today, but got the same "I checked and your device is in repairs".

    This is getting ridiculous as I am almost without a laptop for a month. I just want my laptop and charger back working so I can enjoy the machine I spent $3k on...

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    433

    Hello
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name:
    Phone#:
    Email:

    I'll pass your case to related personnel and department for further investigation
    Thank you

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