No Update On GX501 RMA

[endowestern]

I sent my GX501 and charger in for RMA in December, and it shows that it was received on 12/27/17. I understand having a little delay due to the holidays, but it is now coming up on a month and there has been no update. I have emailed in, and gotten the canned "your device is in repairs" response.

I was told I would hear an update today, but got the same "I checked and your device is in repairs".

This is getting ridiculous as I am almost without a laptop for a month. I just want my laptop and charger back working so I can enjoy the machine I spent $3k on...

[Bill@ROG]

Hello
Can you please send me a PM with any of the following details that you do have available?

Product S/N:
Case ID#:
RMA#:

Also please pass me your contact details:
Full name:
Phone#:
Email:

I'll pass your case to related personnel and department for further investigation
Thank you