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  1. #1
    New ROGer Array
    Join Date
    Jan 2018
    Reputation
    10
    Posts
    1

    Sent Laptop In For Repair

    Hey there,

    So I sent in my ROG laptop in for an RMA for the accidental damage I caused to it from a drop. The actual date it was received was the 16th of December 2017. I got a message from one of the technicians I believe, saying the price was $410 for the repairs. I paid the payment in full through the Asus website and haven't heard back for a month now. I am not sure what to do at this point.

    thanks for reading

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    433

    Hello
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name:
    Phone#:
    Email:

    I'll pass your case to related personnel and department for further investigation
    Thank you

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