Results 1 to 4 of 4

Threaded View

  1. #1
    ROG Member Array Hyoumaru's Avatar
    Join Date
    Oct 2017
    Reputation
    10
    Posts
    9

    G73JH - Display Driver issues, causing photoshop crashes

    Hello

    To sum up some recent computer drama, my Asus G73JH's motherboard and video card were recently replaced, and the hard drive was cloned as the existing one was getting on in age.

    The computer itself is behaving fine, but I have noticed one concerning issue. As an artist, I use art programs like photoshop on a regular basis. However, upon opening Photoshop, after a few operations, the program inevitably crashes. The Event Viewer describes the following:

    Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

    Faulting module name: atio6axx.dll, version: 6.14.10.9236, time stamp: 0x4b2aaa84

    Exception code: 0xc0000005

    Fault offset: 0x000000000000d218

    Faulting process id: 0x25a4

    Faulting application start time: 0x01d384017f33200f

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

    Faulting module path: C:\Windows\system32\atio6axx.dll

    Report Id: 109ab427-eff5-11e7-83b0-bcaec519283d

    I was informed that all this information indicates that the G73JH's AMD GPU is the culprit for causing these crashes, despite the fact the computer has no perceived visual issues besides this. I uninstalled the laptop's display driver, which immediately reinstalled on its own upon booting up, then uninstalled and reinstalled photoshop just to be safe. This didn't resolve anything in the end, and I'm still experiencing crashes like what the event viewer describes above. I know for fact these are the correct display drivers, I can't even begin to imagine how to go about resolving this, or if the fact I use a USB-monitor for additional screen space might have anything to do with it.

    If anybody could provide some help or insight into this, it would be greatly appreciated, this is cutting into my work badly.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •