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  1. #1
    ROG Member Array Hyoumaru's Avatar
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    Oct 2017
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    G73JH - Display Driver issues, causing photoshop crashes

    Hello

    To sum up some recent computer drama, my Asus G73JH's motherboard and video card were recently replaced, and the hard drive was cloned as the existing one was getting on in age.

    The computer itself is behaving fine, but I have noticed one concerning issue. As an artist, I use art programs like photoshop on a regular basis. However, upon opening Photoshop, after a few operations, the program inevitably crashes. The Event Viewer describes the following:

    Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

    Faulting module name: atio6axx.dll, version: 6.14.10.9236, time stamp: 0x4b2aaa84

    Exception code: 0xc0000005

    Fault offset: 0x000000000000d218

    Faulting process id: 0x25a4

    Faulting application start time: 0x01d384017f33200f

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

    Faulting module path: C:\Windows\system32\atio6axx.dll

    Report Id: 109ab427-eff5-11e7-83b0-bcaec519283d

    I was informed that all this information indicates that the G73JH's AMD GPU is the culprit for causing these crashes, despite the fact the computer has no perceived visual issues besides this. I uninstalled the laptop's display driver, which immediately reinstalled on its own upon booting up, then uninstalled and reinstalled photoshop just to be safe. This didn't resolve anything in the end, and I'm still experiencing crashes like what the event viewer describes above. I know for fact these are the correct display drivers, I can't even begin to imagine how to go about resolving this, or if the fact I use a USB-monitor for additional screen space might have anything to do with it.

    If anybody could provide some help or insight into this, it would be greatly appreciated, this is cutting into my work badly.

  2. #2
    New ROGer Array
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    Asus Rog Strix GL553VE Crashes on every Adobe Softwares. If Anybody got solution ,plz

    Quote Originally Posted by Hyoumaru View Post
    Hello

    To sum up some recent computer drama, my Asus G73JH's motherboard and video card were recently replaced, and the hard drive was cloned as the existing one was getting on in age.

    The computer itself is behaving fine, but I have noticed one concerning issue. As an artist, I use art programs like photoshop on a regular basis. However, upon opening Photoshop, after a few operations, the program inevitably crashes. The Event Viewer describes the following:

    Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

    Faulting module name: atio6axx.dll, version: 6.14.10.9236, time stamp: 0x4b2aaa84

    Exception code: 0xc0000005

    Fault offset: 0x000000000000d218

    Faulting process id: 0x25a4

    Faulting application start time: 0x01d384017f33200f

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

    Faulting module path: C:\Windows\system32\atio6axx.dll

    Report Id: 109ab427-eff5-11e7-83b0-bcaec519283d

    I was informed that all this information indicates that the G73JH's AMD GPU is the culprit for causing these crashes, despite the fact the computer has no perceived visual issues besides this. I uninstalled the laptop's display driver, which immediately reinstalled on its own upon booting up, then uninstalled and reinstalled photoshop just to be safe. This didn't resolve anything in the end, and I'm still experiencing crashes like what the event viewer describes above. I know for fact these are the correct display drivers, I can't even begin to imagine how to go about resolving this, or if the fact I use a USB-monitor for additional screen space might have anything to do with it.

    If anybody could provide some help or insight into this, it would be greatly appreciated, this is cutting into my work badly.
    If anybody got the solution to this problem, Please reply..

  3. #3
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
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    What Graphic Drivers Are You Both Using ? Old Or Recent ?

  4. #4
    ROG Guru: Brown Belt Array Darnassus PC Specs
    Darnassus PC Specs
    Laptop (Model)G752VS -=-=- G750JX
    MotherboardASUSTeK COMPUTER INC. G752VS (U3E1) -=-=- ASUSTeK COMPUTER INC. G750JX (SOCKET 0)
    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
    Storage #1Samsung SSD 960 EVO 250GB x2 -=-=- LITEONIT LCS-256M6S
    Storage #2HGST HTS721010A9E630 -=-=- ST1000LM024 HN-M101MBB
    CPU CoolerStock -=-=- Stock
    CaseStock -=-=- Stock
    Power SupplyStock -=-=- Stock
    Keyboard Stock -=-=- Stock
    Mouse Razer Naga Epic 1st Generation
    Headset SPH 2500
    Mouse Pad Razer Goliathus
    OS Winblows 10 Pro -=-=- Winblows 8.1 Pro
    Network RouterCG3000v2
    Darnassus's Avatar
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    Dec 2013
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    Backup hard drive, especially eSupport folder and do fresh install? ;x
    Gosh Blue Lady.. ❤

    JOIN THE ASUS T-SHOOT DISCORD <-- Clicky!

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