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  1. #1
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    Some problems after updating Windows 10 (ROG G703)

    I have begun using my new G703GI from this June, and until when I had my laptop to be updated to Redstone4 there were no issues of playing games and the hotkeys for ROG Aura and Gaming Center.

    However, after updating my Windows (currently 17134.191) the problems began to appear... but not sure why this is happening.

    1. No sound in some games: I have Starcraft Remastered installed on my machine and both the sound and background music were available. However, once the update was done there was only silence from Starcraft. Tried to remove and reinstall but in vain. Not only Starcraft but also suffering the same problem from Bioshock (remastered, Steam) and Divinity II (Steam) as well. Also tried reinstalling the sound driver but also failed.

    2. Hotkey for ROG Aura and Gaming Center does not work: After the update, the hotkeys above the keyboard do not work - except the volume control. While I rarely use these hotkeys but it is a pain in the butt when I have to change my CPU setting due to my necessity.

    Is there anyone who have suffered the symptoms above? Is there any way to settle this problem without rolling back to the previous version of Windows 10? (not even sure whether I can roll back though)

    Your thoughts and ideas will be very much appreciated.

    Hoaxaxe.

  2. #2
    ROG Guru: Yellow Belt Array Mr. Fox PC Specs
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    Sorry you're having to put up with this nonsense. Windows 10 is an absolute abortion and what you are experiencing seems to be exemplary of the stupid crap many face with their forced updates trash. See if you can roll back and disable Windows Udpate service. As long as you do things the Micro$lop way you can expect problems like this periodically. Once you get your system working right again, download O&O Shutup 10 and turn on all of the options, reboot, and check to make sure all of the options stayed green.
    Punisher | EVGA X299 Dark | i9-7960X @ 5.2GHz | 32GB Corsair LPX 4000 @ 4200 | EVGA 2080 TI xC2 HydroCopper Block
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  3. #3
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    Quote Originally Posted by mr_fox_rox View Post
    Sorry you're having to put up with this nonsense. Windows 10 is an absolute abortion and what you are experiencing seems to be exemplary of the stupid crap many face with their forced updates trash. See if you can roll back and disable Windows Udpate service. As long as you do things the Micro$lop way you can expect problems like this periodically. Once you get your system working right again, download O&O Shutup 10 and turn on all of the options, reboot, and check to make sure all of the options stayed green.
    Tried to see whether I could roll back to the previous version, but seems that it is too late now... maybe the only option will be just enjoying the irony of the silence from a violent battle lol. So long as I can listen to my MP3s without any problem then it should be enough.

  4. #4
    ROG Guru: Yellow Belt Array Mr. Fox PC Specs
    Mr. Fox PC Specs
    Laptop (Model)- NA -
    MotherboardEVGA X299 Dark
    Processori9-7960X @ 5.2GHz
    Memory (part number)32GB Corsair LPX DDR4-4000 @ 4200
    Graphics Card #1EVGA RTX 2080 Ti xC2 Ultra Gaming
    MonitorPredator XB271HU 2560x1440 165Hz
    Storage #1512GB 960 Pro x 2 (OS Boot Drives)
    Storage #2960GB Samung Enterprise NVMe SSD x 2 | 2TB HDD
    CPU CoolerDual 360MM XPSC Rads+1/2 HP Water Chiller
    CasePraxis WetBench
    Power SupplyEVGA SuperNOVA P2 1600W
    Keyboard Corsair K95 RGB
    Mouse SteelSeries Sensei Wireless
    Headset Skullcandy Crusher Wireless S6CRW
    Mouse Pad Black Anodized Aluminum
    Headset/Speakers Logitech Z506 5.1 Speaker System
    OS W10 Ent LTSB 2016 / W7 Ultimate (Dual Boot)
    Accessory #1 Hailea HC-500A 1/2HP~790Watt Water Chiller
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    Quote Originally Posted by Hoaxaxe View Post
    Tried to see whether I could roll back to the previous version, but seems that it is too late now... maybe the only option will be just enjoying the irony of the silence from a violent battle lol. So long as I can listen to my MP3s without any problem then it should be enough.
    Yeah, it might be too late to recover at this point.

    I know of some folks with MSI laptops that encountered audio problems similar to yours with the latest mess from the Redmond Mafia. They ended up doing a clean OS install to a previous version of Windoze OS X and locking it down. That might be your only option until they fix their mess.

    Use Macrium Reflect to make a full image of your properly working OS in case this happens again and you will be back up and running again in under 15 minutes... like it never happened. The free version is all you need. The paid version has features that most will never need.
    Punisher | EVGA X299 Dark | i9-7960X @ 5.2GHz | 32GB Corsair LPX 4000 @ 4200 | EVGA 2080 TI xC2 HydroCopper Block
    EVGA SuperNOVA 1600W P2 | 2x 512GB 960 Pro / 2x 1TB Enterprise NVMe / 2TB HDD / 4TB HDD | W10 / W7 (Dual Boot)
    2x XSPC RX360 | Praxis WetBench | Hailea HC-500A (1/2HP~790W) Water Chiller | Results:
    http://hwbot.org/user/mr._fox/

  5. #5
    ROG Guru: Brown Belt Array Darnassus PC Specs
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    Laptop (Model)G752VS -=-=- G750JX
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    Processori7 6700HQ @ 2.60GHz -=-=- i7-4700HQ CPU @ 2.40GHz - 3.40GHz
    Memory (part number)2x16gb (M471A2K43BB1-CRC) -=-=- 2x8gb (HMT41GS6AFR8A-PB)
    Graphics Card #1GTX 1070 (8GB) -=-=- GTX 770M (3GB)
    Sound CardRealtek High Definition Audio / NVIDIA High Definition Audio
    MonitorGSync IPS 75HZ -=-=- Chi Mei 60Hz (Overclocked to 85Hz)
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    G752 here, no problems at all.

    If I were you, I'd image all your drives to an external device and install Win10 fresh with the latest ISO.

    Also Download ProduKey and backup your CD Keys, too.

    Personally I find updating Windows to the next major edition is no different than upping Win7 to Win8, or 8 to 10.. so I personally fresh install it when that happens. Never had a problem since doing this.. even though it may seem inconvenient.

    Do NOT lose your eSupport folder in C drive..
    Gosh Blue Lady.. ❤

    JOIN THE ASUS T-SHOOT DISCORD <-- Clicky!

  6. #6
    ROG Guru: Gold Belt Array Clintlgm PC Specs
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    Quote Originally Posted by Hoaxaxe View Post
    Tried to see whether I could roll back to the previous version, but seems that it is too late now... maybe the only option will be just enjoying the irony of the silence from a violent battle lol. So long as I can listen to my MP3s without any problem then it should be enough.

    Have you tried uninstalling you Audio drivers and reinstalling them or better yet uninstall them and reinstall the one from your eSupport folder unless there is a newer one at Asus Support Downloads the set your notebook to block driver updates. From now on install your hardware drivers intentionally.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  7. #7
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    My recommendation would be to update the laptop as much as possible. Go to the ASUS support site, download and install the following:

    VGA
    Version 24.21.13.9731
    2018/07/16
    NVIDIA Graphic Driver V24.21.13.9731

    BIOS
    Version 305
    2018/08/02
    BIOS : 305 (Use Winflash-Below to install BIOS)

    AUDIO
    Version 6.0.1.8443
    2018/07/16
    Audio Driver V6.0.1.8443

    TouchPad
    Version 11.0.0.23
    2018/07/16
    ASUS Precision TouchPad Driver V11.0.0.23

    2018/08/08
    ASUS Keyboard Hotkeys

    Version 3.6.40.51156
    2018/07/16
    ASUS Sonic Studio 3 V3.6.40.51156

    Version 3.6.40.51156
    2018/07/16
    ASUS Sonic Radar 3 V3.6.39.50655

    Version 1.00.36
    2018/07/16
    Aura Lighting Service
    ROG Aura lets you program different color and customize the lighting effects on the RGB keyboard.
    Please note, MUST follow below steps to install the application:
    1. Go to MS store to install the latest version of ROG Aura.
    2. Download and double click the Setup.exe to install the Aura Component app.
    3. Download and run install.bat as administrator to install the Aura Lighting Service app.

    Version 3.2.9
    2018/07/162.26 MBytes
    Winflash V3.2.9 (Use this program to install the newest BIOS)

    Version 1.0.10
    2018/06/15
    ROG Aura Component
    ROG Aura lets you program different color and customize the lighting effects on the RGB keyboard.
    Please note, MUST follow below steps to install the application:
    1. Go to MS store to install the latest version of ROG Aura.
    2. Download and double click the Setup.exe to install the Aura Component app.
    3. Download and run install.bat as administrator to install the Aura Lighting Service app

    2018/06/15
    ROG Aura
    ROG Aura lets you program different color and customize the lighting effects on the RGB keyboard.
    Please note, MUST follow below steps to install the application:
    1. Go to MS store to install the latest version of ROG Aura.
    2. Download and double click the Setup.exe to install the Aura Component app.
    3. Download and run install.bat as administrator to install the Aura Lighting Service app

    Version 3.6.39.50655
    2018/06/15
    ASUS Sonic Studio 3 V3.6.39.50655

    Version 3.6.39.50655
    2018/06/15
    ASUS Sonic Radar 3 V3.6.39.50655

    Version 5.0.9.0
    2018/06/15
    GameFirst V V5.0.9.0

    2018/06/14
    ROG GameVisual UWP

    As ASUS likes to describe this laptop, it's a BEAST. Look how quickly a new BIOS and the majority of major programs have been updated. I only listed those programs that have been updated in the last couple months.

    Blame Microsoft Windows for updating 10, but blame should be leveled at ASUS for releasing the BEAST before all the bugs have been worked out. Compare the software version of the programs that are in the eSupport folder (C: eSupport/edriver/software) with the software versions of the programs on the ASUS support site (listed above).


    This is a lot of work, most if not all the already installed programs will have to be uninstalled before the newer version installed.

    Download WinFlash first, then download the BIOS. Use WinFlash to install the new BIOS. Before proceeding, go into the BIOS and make a copy of all the settings. After the new BIOS is installed, look at the settings are there any changes? Restart the laptop a couple times and insure everything seems to be working.
    Then proceed with updating the other listed programs, one at a time.


    Aura should be installed first, followed by the Aura Component, and then Aura Lighting Service.

  8. #8
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    Quote Originally Posted by mr_fox_rox View Post
    Yeah, it might be too late to recover at this point.

    I know of some folks with MSI laptops that encountered audio problems similar to yours with the latest mess from the Redmond Mafia. They ended up doing a clean OS install to a previous version of Windoze OS X and locking it down. That might be your only option until they fix their mess.

    Use Macrium Reflect to make a full image of your properly working OS in case this happens again and you will be back up and running again in under 15 minutes... like it never happened. The free version is all you need. The paid version has features that most will never need.
    Thanks for the advice; maybe I will consider this as my last option.

  9. #9
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    Thanks for the suggestions...

    So it seems that in order to have my laptop get back to what it used to be the only way is find the previous installation media of Windows 10 and do a clean install from scratch... Didn't want to do so but will consider this as my last option (when I am given ample time). Thanks to you all for your comments and suggestions.

  10. #10
    ROG Enthusiast Array PhilG55vw's Avatar
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    I also have a G703GI that updated as soon as I turned it on, with no problem, but I've only had it for a couple weeks. Asus and Windows have problems with drivers, going back at least to Win7. Every time Win updates it breaks at least the touchpad driver, and Win won't let you install a new one without a major hassle. I have not had a problem with audio in the past though, but agree with others that its most likely a driver update issue.

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