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  1. #1
    New ROGer Array
    Join Date
    Jan 2018
    Reputation
    10
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    X399-E Issues and lack of support/updates

    My question is simple. Does ASUS care about the X399-E STRIX board?

    I have tried support multiple times with only canned responses and a new case number/person every single time I respond to any existing case number?!?

    The only two questions I am wondering is when will RAID for NVMe drives be available(AMD released the drivers...waiting on BIOS)?....When will the next BIOS be available to fix stability issues?...

    I get no answer for any support channel and every reply is a canned/non response.

    So I ask you all... What is up with ASUS and the X399-E STRIX board?? The current BIOS is ANCIENT!!!! And that is horrible considering it's a brand new platform.

    Any help?

  2. #2
    New ROGer Array a.lawson@shaw.ca PC Specs
    a.lawson@shaw.ca PC Specs
    MotherboardStrix-x399-E
    Processor1950X
    Memory (part number)Gskill F$-3200C14-*GTZR 64GB
    Graphics Card #1STRIX GTX 1080 ti
    Sound CardFXI
    MonitorASUS PG348Q
    Storage #1Hyper M.2 WD RAID 4X R0
    Storage #2Samsung EVO 860 RAID X2
    CPU CoolerH1150 PP
    Casecorsair crystal 570x
    Power SupplyAXI860
    OS WIN 10 PRO
    a.lawson@shaw.ca's Avatar
    Join Date
    Aug 2013
    Reputation
    10
    Posts
    1

    Angry Yes!!!!!

    YES!! I cant believe they are taking so long!!!!! Very Unhappy!!!

  3. #3
    New ROGer Array Nexovox PC Specs
    Nexovox PC Specs
    MotherboardASUS ROG STRIX X399-E GAMING
    ProcessorAMD Threadripper 1900X
    Memory (part number)CMR16GX4M2C3200C16
    Graphics Card #1Gigabyte GTX 980
    Graphics Card #2Gigabyte GTX 980
    Storage #1WD Black NVMe SSD 512GB
    Storage #2WD Black NVMe SSD 512GB
    CPU CoolerEnermax Liqtech 240TR4
    CasePhantek p400
    Power SupplyCorsair 850RM
    Keyboard Corsair K70
    Mouse Logitech G502
    Headset Sennhaiser Gaming Zero
    Headset/Speakers Audioengine
    OS Windows 10 Pro
    Network RouterASUS RT-AC87U

    Join Date
    Nov 2017
    Reputation
    10
    Posts
    7

    Waiting for BIOS Update

    I've also been waiting for a BIOS update since I bought the board in November. With the board I also purchased 2 NVMe SSDs assuming that a BIOS update will follow shortly. I also contacted ASUS support if they have an ETA for the next release but they couldn't tell me anything I'm glad for any news and hope that they release a new BIOS at the very latest with the launch of Ryzen 2...

  4. #4
    New ROGer Array Nexovox PC Specs
    Nexovox PC Specs
    MotherboardASUS ROG STRIX X399-E GAMING
    ProcessorAMD Threadripper 1900X
    Memory (part number)CMR16GX4M2C3200C16
    Graphics Card #1Gigabyte GTX 980
    Graphics Card #2Gigabyte GTX 980
    Storage #1WD Black NVMe SSD 512GB
    Storage #2WD Black NVMe SSD 512GB
    CPU CoolerEnermax Liqtech 240TR4
    CasePhantek p400
    Power SupplyCorsair 850RM
    Keyboard Corsair K70
    Mouse Logitech G502
    Headset Sennhaiser Gaming Zero
    Headset/Speakers Audioengine
    OS Windows 10 Pro
    Network RouterASUS RT-AC87U

    Join Date
    Nov 2017
    Reputation
    10
    Posts
    7

    Feedback from ASUS Support

    Quote Originally Posted by ulm_atms View Post
    My question is simple. Does ASUS care about the X399-E STRIX board?

    I have tried support multiple times with only canned responses and a new case number/person every single time I respond to any existing case number?!?

    The only two questions I am wondering is when will RAID for NVMe drives be available(AMD released the drivers...waiting on BIOS)?....When will the next BIOS be available to fix stability issues?...

    I get no answer for any support channel and every reply is a canned/non response.

    So I ask you all... What is up with ASUS and the X399-E STRIX board?? The current BIOS is ANCIENT!!!! And that is horrible considering it's a brand new platform.

    Any help?
    Good news. I just got a positive answer from ASUS https://rog.asus.com/forum/showthrea...-new-BIOS-0503

  5. #5
    ROG Member Array
    Join Date
    Jan 2016
    Reputation
    10
    Posts
    17

    " I have tried support multiple times with only canned responses and a new case number/person every single time I respond to any existing case number?!?"

    That's exactly how ASUS support center handle customer's issues...
    The contact point changed every time I responded to their email....
    some of them didn't even read my emails and provided me with wrong informations...

    I was asking them about FanXpert4 issues and they apologized because of my replaced motherboard doesn't performed as expected! (I have never gone through RMA process to have my motherboard replaced)
    After what happened I have stopped contacting ASUS support and I'm not going to buy any of their products

  6. #6
    ROG Member Array
    Join Date
    Dec 2017
    Reputation
    10
    Posts
    12

    Asus never again

    The x299 cards are also unsupported and it looks like we've committed a major sin by contacting support.

    You can bet that the Mark 1 x299 was the last Asus card I bought ...

    Asus and Intel are already late ...

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