02-02-2018 05:16 PM - last edited 3 weeks ago by ROGBot
02-02-2018 05:51 PM
02-02-2018 05:52 PM
02-02-2018 06:53 PM
02-02-2018 07:13 PM
Deepcuts wrote:
"RGB won't light up" or "defunct board"?
02-02-2018 08:14 PM
GeneralT001 wrote:
I've had my ASUS ROG Strix Z370-F MB for less than a week and now the RGB light on the MB won't light up. I've spent a number of hours with ASUS on the phone and chat and the issue can't be resolved. So the only thing that they will offer to do is:
- have me send this MB back to them for repair, which means weeks without a computer (F**K THAT) or,
- they would send me an "Advanced Replacement" which is a refurbished board (F**K that even more!!
Am I out to lunch here to expect ASUS to send me a brand new board to replace my brand new defunct board and once I receive the new board I will RMA the defunct board back to them? I would of course give them my credit card info to hold until they receive my defunct board. I mean I put together a brand new system costing around $3000 and they want me to settle for a refurbished MB for it - WTF??
Is it reasonable to expect to be without a computer for weeks in this day and age (I have no cell phone)? Is this anyway to treat a long time customer? I have bought many ASUS items over the years without issue but this is definitely going to be sending me in a different direction.
Tell me I'm wrong??
02-02-2018 11:59 PM
GeneralT001 wrote:
I've had my ASUS ROG Strix Z370-F MB for less than a week and now the RGB light on the MB won't light up. I've spent a number of hours with ASUS on the phone and chat and the issue can't be resolved. So the only thing that they will offer to do is:
- have me send this MB back to them for repair, which means weeks without a computer (F**K THAT) or,
- they would send me an "Advanced Replacement" which is a refurbished board (F**K that even more!!
Am I out to lunch here to expect ASUS to send me a brand new board to replace my brand new defunct board and once I receive the new board I will RMA the defunct board back to them? I would of course give them my credit card info to hold until they receive my defunct board. I mean I put together a brand new system costing around $3000 and they want me to settle for a refurbished MB for it - WTF??
Is it reasonable to expect to be without a computer for weeks in this day and age (I have no cell phone)? Is this anyway to treat a long time customer? I have bought many ASUS items over the years without issue but this is definitely going to be sending me in a different direction.
Tell me I'm wrong??
02-03-2018 10:55 AM
02-06-2018 09:09 AM