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  1. #1
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    X99-E Cold Boot Issues

    Hello

    I have searched and tried every suggestion I have come across regarding my Asus X99-E cold boot issues. I have the latest firmware and drivers on everyone of my devices and add on cards, including the motherboard. Yet the issue persists. I have done away with any overclocking and it makes no difference. Overclocked or not, once the PC boots it runs perfectly, on occasion it will boot on the first attempt, most of the time it takes 2, 3 or 4 tries. The problems seems to be between the BIOS and Windows 10 as it stops when the Windows logo appears.

    Other than taking the PC apart I don't know what else to try. Here is my system information, any feedback is appreciated:

    Operating System: Windows 10 Home, 64-bit
    DirectX version: 12.0
    GPU processor: GeForce GTX 1070
    Driver version: 390.77
    Direct3D API version: 12
    Direct3D feature level: 12_1
    CUDA Cores: 1920
    Core clock: 1607 MHz
    Memory data rate: 8008 MHz
    Memory interface: 256-bit
    Memory bandwidth: 256.26 GB/s
    Total available graphics memory: 24530 MB
    Dedicated video memory: 8192 MB GDDR5
    System video memory: 0 MB
    Shared system memory: 16338 MB
    Video BIOS version: 86.04.26.00.70
    IRQ: Not used
    Bus: PCI Express x16 Gen3
    Device Id: 10DE 1B81 62763842
    Part Number: G411 0020

    OS Name Microsoft Windows 10 Home
    Version 10.0.16299 Build 16299
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer ASUS
    System Model All Series
    System Type x64-based PC
    System SKU All
    Processor Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz, 3401 Mhz, 6 Core(s), 12 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 1801, 8/11/2017
    SMBIOS Version 3.0
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer ASUSTeK COMPUTER INC.
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Desktop
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume3
    Locale United States
    Hardware Abstraction Layer Version = "10.0.16299.201"
    Installed Physical Memory (RAM) 32.0 GB
    Total Physical Memory 31.9 GB
    Available Physical Memory 25.2 GB
    Total Virtual Memory 36.7 GB
    Available Virtual Memory 29.1 GB
    Page File Space 4.75 GB
    Page File C:\pagefile.sys
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware No
    Hyper-V - Data Execution Protection Yes

  2. #2
    Administrator Array Silent Scone@ROG's Avatar
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    If the system is hanging with code AE, it can point to instability. However, if happening when the system is at optimised defaults and no overclock is applied it can be caused also by USB devices that are not fully xhci compliant.

  3. #3
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    Quote Originally Posted by Silent Scone View Post
    If the system is hanging with code AE, it can point to instability. However, if happening when the system is at optimised defaults and no overclock is applied it can be caused also by USB devices that are not fully xhci compliant.
    Hello and thank you for the feedback Silent Scone.

    The only USB 3.0 PCIe card I have is from StarTech and I have the latest drivers installed. How can I tell if the card is XHCI compliant?

    The system is currently set to "Optimized Defaults", no overclocking at all, although it has made no difference. The thing is I read other people with Asus X99 MOBOs are having similar issues, in some cases solved by only going to a different MOBO.

    Having said all this, I will try and remove the card and test it a few times to see what happens.

    Thank you!

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    I had a very similar problem but not with your type of board. I have the rampage v extreme. My solution was to disconnect the ROG panel. Shut down your computer, disconnect all cables of the ROG panel, turn off your power supple, keep pressing the power button of your computer for 30 seconds, turn on power supply and after that your computer. This solved my problem and it never came back.

  5. #5
    Administrator Array Silent Scone@ROG's Avatar
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    Quote Originally Posted by Bersagliere View Post
    Hello and thank you for the feedback Silent Scone.

    The only USB 3.0 PCIe card I have is from StarTech and I have the latest drivers installed. How can I tell if the card is XHCI compliant?

    The system is currently set to "Optimized Defaults", no overclocking at all, although it has made no difference. The thing is I read other people with Asus X99 MOBOs are having similar issues, in some cases solved by only going to a different MOBO.

    Having said all this, I will try and remove the card and test it a few times to see what happens.

    Thank you!


    It's the devices I'm referring to, not the USB card. Some USB 2 devices are notorious for not being fully compliant. One of the most common ones you find online, is the PS4 controller - obviously common among fellow gamers.


    As per my previous post, though, it can often point towards instability. If you're applying XMP please remember this is classed as overclocking.

  6. #6
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    Quote Originally Posted by Asus-User View Post
    I had a very similar problem but not with your type of board. I have the rampage v extreme. My solution was to disconnect the ROG panel. Shut down your computer, disconnect all cables of the ROG panel, turn off your power supple, keep pressing the power button of your computer for 30 seconds, turn on power supply and after that your computer. This solved my problem and it never came back.
    Hello and thank you for the feedback. When you say "disconnect all cables from the ROG panel" you mean the motherboard?

    Cheers!

  7. #7
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    Quote Originally Posted by Silent Scone View Post
    It's the devices I'm referring to, not the USB card. Some USB 2 devices are notorious for not being fully compliant. One of the most common ones you find online, is the PS4 controller - obviously common among fellow gamers.


    As per my previous post, though, it can often point towards instability. If you're applying XMP please remember this is classed as overclocking.
    Hum, I do have quite a few devices connected since I use this PC for sim racing. I have the AccuForce wheel connected to the add on PCI-e USB 3.0 card, a DSD button box, a DSD shifter, and Fanatec pedals connected to the motherboard USBs. However they are all reputable companies, I would imagine they are compliant. Then again so is Sony

    I will disconnect them one at the time during cold boot and get back to you in a few days. What I don't understand is why only "cold boot" or first time in the day boot, all other boots or reboots have no issues at all.

    Thank you!
    Last edited by Bersagliere; 02-06-2018 at 08:56 PM. Reason: clarity

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    Quote Originally Posted by Bersagliere View Post
    Hello and thank you for the feedback. When you say "disconnect all cables from the ROG panel" you mean the motherboard?

    Cheers!
    Yes, the ROG panel has 2 cables which are connected with the motherboard. And after unplugging them and before you turn on your computer again, disconnect every usb device or usb hardware.

  9. #9
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    Quote Originally Posted by Asus-User View Post
    Yes, the ROG panel has 2 cables which are connected with the motherboard. And after unplugging them and before you turn on your computer again, disconnect every usb device or usb hardware.
    Asus-User

    If I understood the procedure, I turned the power supply switch off, disconnected the 2 motherboard power supply cables, held the power button for 30 seconds. Reconnected the power cables to the motherboard, switched on the power and booted the PC. Unfortunately this did not help, let me know if this is what your instructions were.

    Thank you.

  10. #10
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    Quote Originally Posted by Silent Scone View Post
    It's the devices I'm referring to, not the USB card. Some USB 2 devices are notorious for not being fully compliant. One of the most common ones you find online, is the PS4 controller - obviously common among fellow gamers.


    As per my previous post, though, it can often point towards instability. If you're applying XMP please remember this is classed as overclocking.
    Silent Scone

    I unplugged every USB device except for the Logitech unifying USB receiver needed to navigate. No improvement, the PC either displays the Windows logo and stops there or it continues but all 3 monitors are without signal. Sometimes one of the 3 will turn on but the PC behaves badly and the mouse cursor is not present.

    I ordered a new PCI-e USB 3.0 card to test out but there is no improvement. The PCI-e slot I am having to use sits right next to the NVIDIA card, I don't know if this could be causing a problem, I doubt it but I may swap the ASUS Xonar sound card with the USB card to see. All devices have the latest firmware and drivers.

    Given I read many of ASUS X99 boards have displayed some sort of cold boot problem, I wonder if their boards chipsets are flawed somehow. I have had boot problems with the X99-E since I built the PC, I used to get around it using a utility (Launch Later) to delay the driver and app load sequence, however I continued to encounter random cold boot issues.

    I don't know what else to try other than buying a different motherboard.

    Thank you.

    PS; I should note I used to be able to run 20% overclocking despite the cold boot issue, now I cannot run any OC% at all.

    PS2; I came across this video] on YouTube, I tested what the guy suggested and the PC booted twice without issues. I will test it again for a couple of days and update here.


    PS3; After a week+ of testing it seems that following the video instructions above seems to have resolved my issue with the cold boot. I am still baffled but there you have it. Cheers and thank you for the feedback!
    Last edited by Bersagliere; 02-23-2018 at 08:41 PM. Reason: typos, update

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