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  1. #1
    New ROGer Array
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    RMA returned but wasn't packed properly now the screen is smashed

    So I had sent my PG348Q for repair on December 20 2017
    The paper work says the Main Board was replaced.
    When I took it out of the box and turned it on the screen must have taken a huge hit during shipping.
    The monitor was sandwiched between bubble wrap but it wasn't taped on the sides so it was free to slide back and forth within the box.

    So my RMA went from bad to worse.

    theres no way to describe the vertical lines running through the screen because there are also circular vertical lines with black spots.
    The monitor is completely useless.

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
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    Hello migsmigs
    Can you please send me a PM with any of the following details that you do have available?

    Product S/N:
    Case ID#:
    RMA#:

    Also please pass me your contact details:
    Full name:
    Phone#:
    Email:

    I'll pass your case to related personnel and department for further investigation
    Thank you

  3. #3
    New ROGer Array
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    Hello
    I responded with all the info required but havent heard from anyone.

  4. #4
    New ROGer Array
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    its been a couple of weeks now that i have responded with all the information requested with no response.

    This monitor sits in my cubicle all week and is a $1300 paperweight reminder

    It's very sad to see how this isn't even being handled since I have been a supporter of asus products before ROG was even a thing.

  5. #5
    New ROGer Array
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    Maybe if I post a pic of the screen someone will respond
    Miniatura de Adjuntos Miniatura de Adjuntos IMG_3319.jpg  


  6. #6
    ROG Guru: Black Belt Array Korth PC Specs
    Korth PC Specs
    MotherboardASUS X99 R5E (BIOS2101/1902)
    ProcessorHaswell-EP E5-1680-3 SR20H/R2 (4.4GHz)
    Memory (part number)Vengeance LPX 4x8GB SS DDR4-3000 (CMK32GX4M4C3000C15)
    Graphics Card #1NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Graphics Card #2NVIDIA Quadro GP100GL/16GB, 16xPCIe3, NVLink1 (SLI-HB)
    Sound CardJDS Labs O2+ODAC (RevB), USB2 UAC1
    MonitorASUS PG278Q
    Storage #1Samsung 850 PRO 512GB SSDs, 4xSATA3 RAID0
    Storage #2Comay BladeDrive E28 3200GB SSD, 8xPCIe2
    CPU CoolerRaijintek NEMESIS/TISIS, AS5, 2xNH-A14
    CaseObsidian 750D (original), 6xNH-A14
    Power SupplyZalman/FSP ZM1250 Platinum
    Headset Pilot P51 PTT *modded*
    OS Arch, Gentoo, Win7x64, Win10x64
    Network RouterActiontec T3200M VDSL2 Gateway
    Accessory #1 TP-Link AC1900 Archer T9E, 1xPCIe
    Accessory #2 ASUS/Infineon SLB9635 TPM (TT1.2/FW3.19)
    Accessory #3 ASUS OC Panel I (FW0501)
    Korth's Avatar
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    Someone already responded.
    "All opinions are not equal. Some are a very great deal more robust, sophisticated and well supported in logic and argument than others." - Douglas Adams

    [/Korth]

  7. #7
    New ROGer Array
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    Yes someone responded requesting the RMA and my contact info which was given but haven't heard anything else.

    No one has responded after sending in the information.

    So technically someone responded but my situation is in limbo since no one has responded whether or not my issue will be addressed or dismissed.

    In the meantime the pictured monitor is what I see in my office everyday as a reminder.

  8. #8
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
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    Hello migsmigs
    Our local Team in the US should be in contact with you soon
    Thank you

  9. #9
    New ROGer Array
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    Red face

    Following up:
    After the previous email Asus did get in contact with me.
    After a couple of emails describing what happened above I was able to send the monitor in for a second RMA.
    I wasn't expecting much to be honest but Asus has made me whole and they have corrected the issue.

    I now have a properly working monitor and I am more than happy how it turned out.

    They have exceeded my expectations and restored my confidence in their product and support.

    Thank you very much

  10. #10
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
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    Hello migsmigs
    I'm glad that everything worked out for you.
    Thank you for using Asus and have a nice day

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