Hey there,

I'm experiencing hard crashes and restarts during gaming. First the screen freezes and the sound hangs up, then the screen switches to solid colour/glitch and the pc restarts. I'm having this issue in old and new games alike. For example in Witcher 3 I'm not able to get past the first cutscene because as soon as the actual game starts, I crash. Injustice 2 has the same issue, and the list could go on. Lowering resolution or quality is not helping nor should be needed. Drivers are correctly installed and up to date. There is a guy just below my thread with the same issue...

This is a known issue and there is a lengthy forum thread on it already, but unfortunately the Asus employee (Bahz) who was handling communicating this problem to the service centres isn't working for Asus anymore. The issue cannot be triggered by running a benchmark program so the service center sent my laptop back without replacing anything. It crashed within 10 minutes of booting up. This is an issue with the GPU and replacing the motherboard is necessary to improve stability.

I am running circles with the Danish customer service as they keep making me do Windows recoveries (wtf) and wouldn't look at that thread, nor know about this issue. I'm extremely pissed as my communication with them is incredibly frustrating and there is no guarantee they'll know better the next time I RMA it. My 3000 euros gaming laptop is basically unusable for the on thing it should be good at, which is gaming.