[NUC] Audio from the 3.5mm Audio Jack Stops Working after the NUC11PH is Restarted | Official Support

FAQ

[NUC] Audio from the 3.5mm Audio Jack Stops Working after the NUC11PH is Restarted

Summary

Steps on how to get the audio working again on the 3.5mm audio jack after NUC is restarted.

Description

In Windows Sound Settings an audio input device is shown and is successfully picking up sound.

After restarting Windows, the audio device is still present, but is no longer picking up audio.

Resolution

First try to unplug and re-plug the audio device. If that doesn't work, try the below.

Update or reflash the BIOS using the latest version (.cap file). Check the steps for F7 BIOS Update.
Load the BIOS defaults after update/re-flash by getting to the BIOS setup, save and exit (F9 then F10).
Disable Windows's automatic driver installation.
- Press Win+E to open the File Explorer.
- Right-click This PC and go to Properties.
- Click Advanced System Settings and select the Hardware tab.
- Click Device Installation Settings.
- Select No, let me choose what to do.
- Check the option Never install driver software from Windows Update and press Save Changes and then OK.
Open Windows* Device Manager.
- For Windows® 10 and Windows 8/8.1:
  1. Right-click Start and click Device Manager.
  2. Double-click Network adapters to expand the section.
    1. Right-click the Realtek Audio and select Properties.
    2. Click the Driver tab.
    3. Click Uninstall.
    4. Check Delete the driver software for this device and click OK.
    5. Press the Windows key + R, then type %Temp% and delete everything from that folder.
    6. Reboot then try to install the latest Realtek* High Definition Audio Driver for Windows® 10 64-bit and Windows 11* for the 11th Generation NUC11PHKi7C.

Run the driver updater without rebooting the computer.
Reboot and check if the drivers loaded in the device manager, the same version number that was provided by the update.

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