| Problem Category | Problem item | FAQ link |
| Chrome Operating System | System recovery | Reset (Powerwash) your Chromebook to factory settings |
| Recover Chromebook operating system |
| How to reset your Chromebook hardware (Hard reset) |
| How to fix recovery failed problems |
| Chrome default setting and function | Start for the first time (ChromeOS OOBE) |
| Diagnostics feature on Chrome OS |
| What is Chromebook? | Chrome operating system FAQ |
| How to fix Google account sign-in issues |
| Chrome operation and update | How to update your Chromebook's operating system |
| How to fix ChromeOS update failure |
| Cannot power on / System problem | Cannot power on / Cannot enter Chrome OS | How to fix Chromebook cannot power on |
| Crash / System problem / Auto Restart | How to fix Chromebook crashes or freezes |
| How to fix “Aw, Snap!” page crashes and other page loading errors |
| How to fix the error message of “He’s Dead, Jim!” on Chromebook |
| How to fix Chrome OS is missing or damaged |
| How to fix Chromebook automatic shutdown/restart issues |
| System low speed | How to fix slow performance on Chromebook |
| System cannot resume / sleep | How to wake your Chromebook up, including clamshell, flip, and detachable series |
| How to fix Computer does not wake from Sleep mode |
| Keyboard / Touchpad | Keyboard / Shortcut problem | How to fix Chromebook built-in keyboard issues |
| Popular Chromebook keyboard shortcuts |
| Keyboard backlight | How to enable Backlit keyboard |
| How to fix backlit keyboard problems |
| Touchpad problem | Learning how to use your Chromebook touchpad |
| How to fix touchpad issues with the Chromebook |
| Display / Touchscreen display | No display | How to fix Chromebook cannot power on |
| Display abnormal | How to fix Display issues with the built-in screen (primary display) of a Chromebook |
| Touchscreen abnormal | Learning how to use your Chromebook touchscreen |
| How to fix abnormalities with the Chromebook touchscreen |
| Stylus problem | How to fix garage rechargeable stylus doesn't respond |
| External monitor problem | How to connect your Chromebook to an external monitor |
| How to fix connectivity issues with external display on Chromebook |
| Charger and Battery | Cannot charging or charge full | How to fix charging issues with Chromebook |
| Short battery life | How to fix short battery life on Chromebook (Fast Battery Drain) |
| Camera | Camera problem | How to fix abnormal camera issue on Chromebook |
| Wi-Fi / Bluetooth | Wireless (Wi-Fi) problem | Connecting to Wi-Fi on Your Chromebook |
| How to fix wireless network problems on Chromebook |
| Bluetooth connection problem | Connecting Bluetooth Devices on Your Chromebook |
| How to fix Bluetooth connectivity issues with the Chromebook |
| Sound | Speaker and Microphone problem | How to fix Chromebook audio (Speaker/Microphone) issues |
| Fingerprint recognition | Fingerprint recognition problem | How to Set Up Fingerprint Recognition on Chromebook |
| How to fix Chromebook fingerprint sensor issues |
| Input / Output | USB / Type-C | How to fix Chromebook USB port issues |
| Device defect | Appearance | Getting to know your Laptop PC |