[MiniPC] Mini computer frequently asked questions | Official Support

FAQ

Product MINIPC PB50, MINIPC PB60V, MINIPC PB61V, MINIPC PB62, MINIPC PN52, MINIPC PN80, PA90, PB40, PB40-B, PB50, PB50-B, PB60, PB60-B, PB60G, PB60S, PB60S-B, PB60V, PB61S, PB61V, PB61V-B, PB61V-H, PB62, PB62-B, PB63, PB63-B, PL63, PL63-A, PL63-B, PL64, PL64-B, PL64-D1, PL64-D1-B, PN30, PN40, PN40Q, PN41, PN41-A, PN41-B, PN41-S1, PN41-S1-B, PN41-S1-M, PN41-S1-MI, PN42, PN42-B, PN42-S, PN42-S-B, PN50, PN50-B, PN50-E1, PN50-E1-B, PN50-F, PN50F2, PN50-S1, PN51, PN51-B, PN51-E1, PN51E1-B, PN51-S1, PN51-S1-B, PN52, PN52-B, PN53, PN53-B, PN53-S1, PN53-S1-B, PN60, PN60-B, PN60-R, PN61, PN61-B, PN61S, PN61T, PN62, PN62-B, PN62S, PN63, PN63-B, PN63-S1, PN63-S1-B, PN64, PN64-B, PN64-E1, PN64-E1-B, PN65, PN65-B, PN80, PN865

[MiniPC] Mini computer frequently asked questions

The following lists the common problems of ASUS MiniPC Mini Computers, you can find the appropriate troubleshooting answers based on the type of problem you encounter.

Type of Problem	Problem Item	FAQ Link
Windows Operating System/Office	File Backup and Restore	Use "File History" to Backup and Restore Files
	File Backup and Restore	OneDrive
	System Backup and Restore	Differences in Various Restore Options in Windows
		How to Restore the Operating System
		How to Create a System Restore Point and Use It to Restore the System
		How to Create a Windows Repair Drive and Use It to Restore the System
		How to Create and Use a System Image to Restore Your Computer
		How to Roll Back to a Previous Windows Version
		How to Resolve Issues When a Restore Fails
	Windows Default Programs and Features	Common Windows 11/10 Settings
		How to uninstall applications, Windows updates, drivers
		Windows Hello (biometric recognition, face recognition, fingerprint recognition) settings
		How to enter Safe Mode
	Windows startup / update	How to use Windows Update in the system
		How to update Windows version (feature update)
		How to uninstall applications, Windows updates, drivers
		How to resolve Windows Update failure issues
		Windows activation, locating and changing product key
	Windows reinstallation	How to solve the problem of not finding the drive when installing Windows 11/10
	Windows reinstallation	How to create a USB flash drive installation media and use it to reinstall the system
	Office / Microsoft 365	How to activate Microsoft 365
		How to activate purchased Office Home/Business (such as Office 2021, 2019)
		How to Uninstall Office Applications
		How to Resolve Office Programs Not Opening
Driver	Search for Project Related Manuals and Drivers	How to Search and Download Drivers, Utilities, BIOS, and User Manuals
Driver	Device Manager	How to solve the yellow exclamation mark in the Device Manager
BIOS	BIOS settings and updates	How to enter the BIOS setup screen
		How to update the BIOS in the Windows operating system environment
		How to use EZ Flash to update BIOS
		How to boot from USB/CD drive
		How to restore BIOS settings
		How to solve the issue of accidental shutdown during BIOS update and the machine not booting
Issues related to boot failure and system abnormalities	Cannot boot / Cannot enter Windows operating system	How to solve the issue of the computer not booting, or the screen showing no image (black screen) upon boot
		How to Solve Secure Boot Violation on Boot
		How to Solve BitLocker Recovery Screen After Boot/Obtain BitLocker Key
		Error Message "S.M.A.R.T Status Bad" on Boot
		How to Solve Issues if Power Off During BIOS Update and System Won't Boot
		Automatic Repair Screen on Boot
	System Crash / System Issues / Blue Screen / Automatic Restart	How to Resolve System Crashing or Not Responding Issues (Crash During Use/Black Screen/White Screen)
		How to Resolve Blue Screen Errors in Windows (Blue Screen/Blue Background White Text)
		How to Resolve Automatic Shutdown/Restart Issues
	Computer Running Slowly	How to Resolve System Running Slowly Issues
	Stuck on ASUS logo	How to resolve being stuck at ASUS / ROG logo during boot
	Sleep, Hibernate, and Wake Issues	How to resolve inability to wake from sleep or hibernate mode
		How to resolve inability to enter sleep or hibernate mode
		How to solve the problem of device automatically entering sleep or hibernation
	Boot directly into BIOS	How to solve the problem of booting directly into BIOS/Aptio Setup Utility screen
Hard Drives, SSDs, and Optical Drives	Hard Drive (HDD) Issues	How to solve abnormal Hard Drive (HDD) issues
	Hard Drive (HDD) Issues	Boot error message "S.M.A.R.T Status Bad"
	Solid State Drive (SSD) issues	How to resolve Solid State Drive (SSD) abnormal issues
Wireless / Wired Network and Bluetooth	Wireless Network (Wi-Fi) connection issues	How to use Wi-Fi wireless network to access the Internet
	Wireless Network (Wi-Fi) connection issues	How to resolve computer wireless network (Wi-Fi) issues
	Wired Network Connection Issues	How to Use Wired Network for Internet
	Wired Network Connection Issues	How to Resolve Computer Wired Network (Ethernet) Issues
	Bluetooth Connection Issues	How to Use Bluetooth Connection Features
	Bluetooth Connection Issues	How to Resolve Bluetooth Functionality Issues
Audio	Speaker and microphone issues	How to use the camera and microphone
Audio	Speaker and microphone issues	How to resolve audio (speaker/microphone) issues
Input/Output Ports	USB / Type-C	How to determine the functions of USB Type-C
		How to resolve USB connection issues
		How to resolve USB Type-C issues

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