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  1. #11
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    Quote Originally Posted by zeruspocus View Post
    I just solved the problem and happily typing from my GL502VSK keyboard after one year without it.

    I've tried absolutely everything, drivers, windwows, etc... nothing worked.

    What I did is to file a complaint against Asus explaining the situation one more time and assuring this problem was on their side.... and they sent me a magic file that fixes everything, a file that you can't find online and they asked me not to share.

    I'm assuming the files are different for each model, so the best thing you guys can do is to file this complaint and claim for that file.

    Good Luck!

    Hi! I've got the same GL502VSK laptop and was hoping you could share that "magic file" or hotfix. I replaced my keyboard and to my astonishment it still wasn't working. I am sure it is a firmware issue as is posted since physical replacement of the keyboard did not solve the problem but I do not know how to update it. Thanks!

  2. #12
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    Quote Originally Posted by zeruspocus View Post
    I just solved the problem and happily typing from my GL502VSK keyboard after one year without it.

    I've tried absolutely everything, drivers, windwows, etc... nothing worked.

    What I did is to file a complaint against Asus explaining the situation one more time and assuring this problem was on their side.... and they sent me a magic file that fixes everything, a file that you can't find online and they asked me not to share.

    I'm assuming the files are different for each model, so the best thing you guys can do is to file this complaint and claim for that file.

    Good Luck!

    Hi ZeroPocus! Thanks for sharing it!

    Could you please tell us which channel were you using to contact Asus?

    Thanks!!

  3. #13
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    GL703GE - Finally I found a solution!

    After not having a working keyboard for a couple of months and basically trying everything including checking in at this forum to seek knowledge, I finally found a solution for my notebook.

    It seems different solutions work on different computers. I hope this method will help, if not all with the same issue, as many as possible at least.

    I used an old keyboard firmware updater called "KBFWUpdateTool".

    It was my first idea to use it when my keyboard broke down but i couldn´t find it, thought i deleted it and didn´t remember the name of it, so I forgot about it again since I couldn´t find it when googling, etc either. Today it resurfaced however when I was doing a bit of a well needed cleaning up of my hard drive. ^^

    Anyway. I hope it will help someone.

  4. #14
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    Lightbulb

    Quote Originally Posted by mrmalkier View Post
    After not having a working keyboard for a couple of months and basically trying everything including checking in at this forum to seek knowledge, I finally found a solution for my notebook.

    It seems different solutions work on different computers. I hope this method will help, if not all with the same issue, as many as possible at least.

    I used an old keyboard firmware updater called "KBFWUpdateTool".

    It was my first idea to use it when my keyboard broke down but i couldn´t find it, thought i deleted it and didn´t remember the name of it, so I forgot about it again since I couldn´t find it when googling, etc either. Today it resurfaced however when I was doing a bit of a well needed cleaning up of my hard drive. ^^

    Anyway. I hope it will help someone.

    Hi MrMlakier! Would you mind to send this KBFWUpdateTool on a google drive or similar? Thanks so much!

  5. #15
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    Lightbulb Finally fixed it

    Hi guys, I finally managed to fix my GL703VM. Not thanks to Asus support!

    First of all:
    I am not responsible for any damage you might do to your hardware!
    Please keep in mind this is not a official fix! I just managed to do it by myself. So please keep in mind that you may brick your keyboard.
    I only have done this because I was without any other options!


    Here what I have done:

    1) Download ASUS Keyboard Adjustment Tool from Other session (Driver and tools from Asus website):
    https://dlcdnets.asus.com/pub/ASUS/G...upportSite.zip

    2) Install 7zip

    3) Extract KBFWUpdateTool_v1.0.5_forSupportSite.exe

    4) Click with right button on KBFWUpdateTool_v1.0.5 and click on 7zip > Extract here

    5) Open fw folder

    6) Create a copy of the file: GL703GE.220.0

    7) Rename it to file: GL703VM.220.0

    8) Go back and execute the ROGKBFWUpdateTool.exe file

    9) Be happy with your working keyboard

    Hope it can help you guys! And Asus, you really need to improve your support!!

  6. #16
    ROG Junior Member Array Stevieboyfitzy PC Specs
    Stevieboyfitzy PC Specs
    Laptop (Model)ASUS GL703GS
    MotherboardROG Crosshair VI Extreme
    ProcessorAMD Ryzen7 1800X
    Memory (part number)G-Skill RGB 16GB (F4-3600C17-8GTZR)
    Graphics Card #1Asus GeForce GTX 1080Ti Strix 11GB
    MonitorAsus ROG Swift Curved PG348Q UWQHD
    Storage #1Samsung 970 Evo 500GB PCIe 3.0 NVMe
    Storage #22x Toshiba A300 3TB SATA III Raid 0
    CPU CoolerFull Custom Watercooling All EK Build
    CaseLian Li PC-O11WGX ROG Edition
    Power SupplyCoolermaster V1000 Modular 80+ Gold
    Keyboard ROG Claymore 100% RBG USB Mechanical Gaming Keyboard
    Mouse ROG Spartha Wireless RGB Gaming Mouse
    Headset ROG Strix Fusion 700 Gaming Headset
    Mouse Pad ROG Sheath Extra Large Gaming Mouse Mat
    Headset/Speakers Denon DM41 & Mission LX2
    OS Windows 10 Pro
    Network RouterVirgin Fibre Vivid 200
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    This option works great

    I had been without my Keyboard since an update to windows in June and I have tried everything with no luck until I came across the fix by karl.frascari...and it worked...I just followed his instructions and I am now typing this on my laptops keyboard..my model was the GL703GS and it cost £1700 so as you can imagine I am well pleased, its like getting a new laptop again..

  7. #17
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    hello guys i'm facing some issues with my keyboard too The main problem is that whenever i press these keys "e g h - / > " it automatically starts printing a 9 at the end it doesn't stops if i don't press any other keys(i gave some examples below in the end by typing from my laptop keyboard),another problem is i can stop the infinite loop of printing 9 if i press "NUM LOCK" but if i do so " < ^" these two keys get pressed, suppose I'm writing something and 9 pops out and after i press "h" and i press the "NUM LOCK" thr next letter i write will directly go before the first "H" of the "hello"

    here are some examples:

    e9999999999999999999999999999999999999999999999999 9999999999tyuiiopg9999999999999999999999999999999
    h9999999999999999999999999999999999999999999999
    \999999999999999999999999999999999999
    -999999999999999999999999999999999999999999

  8. #18
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    Quote Originally Posted by karl.frascari View Post
    Hi guys, I finally managed to fix my GL703VM. Not thanks to Asus support!

    First of all:
    I am not responsible for any damage you might do to your hardware!
    Please keep in mind this is not a official fix! I just managed to do it by myself. So please keep in mind that you may brick your keyboard.
    I only have done this because I was without any other options!


    Here what I have done:

    1) Download ASUS Keyboard Adjustment Tool from Other session (Driver and tools from Asus website):
    https://dlcdnets.asus.com/pub/ASUS/G...upportSite.zip

    2) Install 7zip

    3) Extract KBFWUpdateTool_v1.0.5_forSupportSite.exe

    4) Click with right button on KBFWUpdateTool_v1.0.5 and click on 7zip > Extract here

    5) Open fw folder

    6) Create a copy of the file: GL703GE.220.0

    7) Rename it to file: GL703VM.220.0

    8) Go back and execute the ROGKBFWUpdateTool.exe file

    9) Be happy with your working keyboard

    Hope it can help you guys! And Asus, you really need to improve your support!!
    Can you share the contact channel that you used?
    I'm from Brazil and here we don't have any live chat or Asus expert support.
    I own a GX531GS with the same problem

  9. #19
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    Quote Originally Posted by xDhii View Post
    Can you share the contact channel that you used?
    I'm from Brazil and here we don't have any live chat or Asus expert support.
    I own a GX531GS with the same problem
    Estou com o mesmo problema em um Asus Rog Strix G531GT.

    Após a atualização dos drivers pelo site da Asus, o teclado e as luzes do teclado pararam de funcionar.

  10. #20
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    Thumbs up Terrible Support from ASUS !!! Keyboard and light dead after MyAsus Update ROG KB .

    long story short , after MyAsus suggested update of file ROG KB Firmware Update tool V2.2.4 now my amazing Zephyrus GX701GWR IS KEYBOARD DEAD !!!! And no file to downgrade or update anywhere in the Asus website ! Shame ASUS !!!

    How can this be done ? and not having a single ROGKBFWupdate tool in the website for this model to at least flash an older bin ????
    Sure, i can find some these ROGKBFWupdate tool to save some models with some fw ( example saved a friends G531 with this : F0NK1100.G531GD.416 ), but not with the bin of my GX701 …. Do you (ASUS) really think that everyone is dumb ?!? and cant flash manually the keyboard ? at least until you came with the fix ????

    SHAME , LAME SUPPORT AND TERRIBLE WAY OF MAKING EXPENSIVE COMPUTERS USELESS !! MINE HAD COST MORE THAN 2500 EUROS !!

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