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  1. 12-31-2020 04:28 PM #1
    Jimi777
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    GL503GE Fans wont power on

    Hi all,

    The fans in my GL503GE wont power on. Running a game will cause the temp to rapidly climb but the fans still won't turn on.

    I tried disconnect/reconnect fan connectors. Changing the Fan speed in ASUS ROG Gaming Center doesn't make them come on.

    Any ideas?

    Best regards
    James
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  2. 12-31-2020 04:42 PM #2
    Jimi777
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    Update:

    Fan indicator in BIOS states: 'N/A'

    ASUS ROG Gaming Center states: CPU = 0RPM, GPU = 0RPM

    I'm running BIOS version 318
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  3. 01-03-2021 01:46 PM #3
    Jimi777
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    Downgraded BIOS to 316 and then 308. The fans are still not working. Temperatures are soring almost at 100 degrees. Looks like its had it.
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  4. 01-03-2021 03:52 PM #4
    raju2529
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    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309SA )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB DDR4
    Graphics Card #1intel HD 620 graphics 1GB DDR3 DCH WHQL driver v27.20.100.9316
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.6589
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec ALC294 WHQL driver v6.0.9132.1
    MonitorBuiltin Lcd monitor model BOE
    Storage #1Samsung 850 Evo 1000GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch
    CPU CoolerBuilt-in
    CaseFrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit v21H1 build no 19043.899
    Network RouterNextVision ONU Fiber Modem
    Accessory #1 G40 Wired Gaming Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
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    Jimi777,
    fan is not running means , there is a problem with fan cable connected motherboard ,
    1. cable inner wire is damaged
    2. cable pin connector on MB is loosed or pin is damaged
    3. power supply is not going to fan connector pin on MB
    4. power supply is not receiving to fan

    so tcontact the asus service center
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  5. 01-22-2021 09:08 AM #5
    Blake@ROG
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    Hello James,
    Please kindly send your device to our service center.
    Thank you.
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