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  1. #1
    ROG Member Array
    Join Date
    Mar 2012

    cant figure out Unknown Device after clean Win10 install on Laptop GL752V

    so i tried a bunch of drivers i couldnt get this uknown device to fix itself
    asus customer support cant figure it out

    there recommendation is to buy an OEM windows from Bizcom.. as retail windows 10 wont work on asus laptops properly you need the OEM version as the drivers wont help things but bizcom is only a usa thing plus there website is nothing....

    as my windows 10 wouldnt update anymore it told me end of life and it was trying to update but stuck at 61% for 2 days

    so i ended up reinstalling Windows 10 Home from MS site i had and chose home.. and ended up installing all those drivers to try to cure all the unknowns etc

    but it wont fix it.. any ideas? also they figure its hardware problems that that USB isnt working right?? can i fix that?

    my laptop came with Windows 10 Premium is there any other way to fix it? etc the only suggestion they say send it in for servicing... i just cant download a darn ISO which save soo much money

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  2. #2
    Super Moderator Array
    Join Date
    Jan 2013


    Thanks for the screenshots.

    I did a search online for "vid 8087 & pid 0a2a" and according to the information on the Microsoft answers page below they say that particular VID and PID is related to Bluetooth which I did not see listed in your device manager screenshot. If there are still any problems or if it helps, please let us know.

  3. #3
    ROG Guru: Orange Belt Array Jesseinsf PC Specs
    Jesseinsf PC Specs
    Laptop (Model)N/A
    MotherboardASUS ROG Maximus XI Extreme (Z390)
    ProcessorIntel Core i9 9900K
    Memory (part number)Corsair CMW128GX4M4E3200C16 - 128GB (4x32)
    Graphics Card #1NVIDIA - GeForce RTX 2080 Ti FE
    Sound CardOnboard TOSLINK to powered speakers
    MonitorMSI Creator PS321URV (32 in 4k HDR600)
    Storage #1Samsung 980 Pro M.2 PCIe SSD 1TB
    Storage #2Samsung 970 Pro M.2 PCIe SSD 1TB
    CPU CoolerLian Li Galahad 360 (3x Uni fan SL120)
    CaseLian Li PC-011 Dynamic XL Black (ROG Certified)
    Power SupplyCooler Master V1200 Platinum
    Mouse Razer Basilisk Ultimate with Charging Dock
    Headset Bowers and Wilkins P9 Signature
    Mouse Pad LOFTMAT (16x13 inch) Cushioned Gaming Mat - "The Gaming Slim"
    Headset/Speakers Vanatoo Transparent One Encore with Rel HT/1003 Subwoofer
    OS Windows 11 Pro for Workstations 64-bit
    Network RouterROG Rapture GT-AC5300 (Using Spectrum 400MB service)
    Accessory #1 Microsoft Xbox Elite Wireless Controller Series 2
    Accessory #2 2x Logitech BRIO ULTRA HD PRO WEBCAM
    Accessory #3 7 Uni Fan SL120 fans for PC case
    Jesseinsf's Avatar
    Join Date
    Mar 2019

    There are three Bluetooth manufacturers for your laptop model. You'll need to figure out which one it is.

  4. #4
    ROG Guru: Blue Belt Array
    Join Date
    Nov 2012

    1. First create a Windows 10 installation USB using instructions here:
    2. Once you have Windows installed then simply use a copy of your eSupport folder that you saved before you wiped your OS drive. Run AsInsWiz.exe found in a sub-folder and install all your ASUS related devices and software.

    Good Luck
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  5. #5
    ROG Guru: Green Belt Array
    Join Date
    Feb 2019

    If you have that copy of your install registered to a M$ account then there should be no problems using the media creation tool and installing from that and then using what was in the eSupport folder to reinstall your drivers and ATK package etc. Anyone who told you that OEM was your only choice is full of Donkey Dung. The only difference is one is OEM as in a one shot deal and M$ doesnt support it. If you buy the OEM then its on you, its its the OEM from a manufacturer support is on them. Retail is fully supported by M$. The two are identical with the exception of licensing.

    Not that it will help you now but every ASUS laptop Ive ever bought I get with the Smallest SSD or HDD whatever is cheapest. I then buy the drive I want and clone to the new drive and finish my install. That way it has everything as it did from the factory on the new drive and the original drive goes in a drawer in the event I need to clone it again or put it back in to send off for service.

  6. #6
    ROG Guru: White Belt Array PC Specs PC Specs
    Laptop (Model)Asus ROG Strix G17 G713QR-HG022T
    ProcessorAMD Ryzen 9 5900HX
    Memory (part number)G.Skill RipJaws 3200MHz CL 22 1.2v 2x16GB
    Graphics Card #1NVIDIA RTX 3070 115+15W
    MonitorAcer XV272UV 2560x1440 170Hz HDR400 (USB-C DP 1.4)
    Storage #11 TB NVMe original SK Hynix
    Storage #21 TB NVMe Kingston KC2500
    Power Supply240W power-brick
    Keyboard Corsair K55 RGB
    Mouse Deltaco DM210
    Mouse Pad Steelseries Small
    Headset/Speakers AKG K530

    Join Date
    Apr 2021

    Port 0009 Hub 0001 was also problematic when I reinstalled Windows 10 on GL552VW - Drivers from ASUS Support page are not up to date atleast for GL552VW ......... there are other forum threads about this

    What was missing were drivers for Intel(R) Wireless Bluetooth(R) - Not sure your laptop has Intel one tho.

    You get the Intel one from here (Win 10, 64 & 32):
    Last edited by; 08-09-2021 at 07:07 AM.

  7. #7
    ROG Guru: Brown Belt Array RedSector73 PC Specs
    RedSector73 PC Specs
    Laptop (Model)FA506IU-AL130T x 2
    ProcessorAMD Ryzen 9 3900X 12-Core Processor
    Memory (part number)4 x G.SKILL F4-3800C14D-16GTZN 14-16-16-36 Samsung B-Die
    Graphics Card #1Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
    Sound CardArctis DAC
    MonitorAsus ROG Swift PG348Q
    Storage #1ADATA SX8200PNP 1TB
    Storage #22 x Samsung SSD 840 EVO 250GB
    CPU CoolerCoolermaster Liquid Pro Master 360
    CaseEVGA DG-87 Gunmetal Grey Gaming Case
    Power SupplyEVGA SuperNOVA G2 750W Gold Power
    Keyboard Corsair K95 RGB Platinum
    Mouse Corsair Gaming Sabre RGB Gaming Mouse
    Headset ARCTIS Pro Wireless
    Mouse Pad Cooler Master MP750 RGB Cloth Gaming Mouse Pad Extra Large
    OS Windows 11 64bit Pro
    Network RouterPfSence Intel i5-10210U 6 Port
    Accessory #1 TP-Link Gigabit 8&6 Port Switches

    Join Date
    Apr 2018

    Install Intel Driver assistant and don't have to guess or work it out.

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