09-13-2021 05:38 AM
09-13-2021 10:32 PM
09-15-2021 09:44 AM
STARRAIN@ROG wrote:
Hi Flamesa,
Did it occur while running the specific apps or playing specific videos in youtube?
Did it occur after any update or settings changed?
If you connect it to other pc or devices, do you encounter the issue?
May I have the firmware version of the Delta S, screenshots of settings in Armoury Crate?
Thank you.
09-16-2021 12:27 AM
09-16-2021 03:34 AM
STARRAIN@ROG wrote:
Hi Flamesa,
Did you run into this issue while newly purchased?
Could you please check the firmware version in armoury crate > device >firmware update?
Did it occur while running the specific apps or playing specific videos in youtube?
Did you run into this issue when connecting the headset to the phone?
May I have the OS version and OS build of your pc and a video about the issues you mentioned after the sizzling issue?
Thank you.
09-18-2021 02:40 AM
STARRAIN@ROG wrote:
Hi Flamesa,
Did you run into this issue while newly purchased?
Could you please check the firmware version in armoury crate > device >firmware update?
Did it occur while running the specific apps or playing specific videos in youtube?
Did you run into this issue when connecting the headset to the phone?
May I have the OS version and OS build of your pc and a video about the issues you mentioned after the sizzling issue?
Thank you.
09-22-2021 01:12 AM
09-22-2021 07:59 AM
STARRAIN@ROG wrote:
Hi Flamesa,
Thank you for your reply.
I'll consult our tech team more about this.
09-22-2021 08:13 PM
09-23-2021 08:02 AM
STARRAIN@ROG wrote:
Hi Flamesa,
After consulted our tech team, we suggest apply RMA for further examination.
Please visit our official website for contact info of our local service center.
Thank you.