11-12-2021 01:42 PM
11-14-2021 07:18 PM
11-16-2021 07:28 AM
STARRAIN@ROG wrote:
Hi yalcin Akbal,
If you restore bios to all default settings, it still freeze without doing anything within 2 mins?
Do you mean you have this issue from 2020.12.xx? Was the date you built the pc?
May I have the bios version?
Thank you.
11-16-2021 06:37 PM
11-18-2021 01:45 PM
STARRAIN@ROG wrote:
Hi yalcin Akbal,
Did you also change the RAM and the hard drive with OS? Have you reinstall OS while build the new pc for rog crosshair viii dark hero?
Please use the AMD Radeon Driver and Chipset Driver from our support site.
May I have the following information?
- the serial number of motherboard and the graphics card via pm
- AMD Radeon Driver version and Chipset Driver version
- the specific model name of RMA such as F4-3600C16D-32GTEGC and the hard drive with OS
- OS version and OS build
- a video about how the freeze issue occurs with bios all default settings
Thank you.
11-21-2021 08:51 PM
11-22-2021 02:37 AM
STARRAIN@ROG wrote:
Hi yalcin Akbal,
Thank you for your reply.
Did you reinstall Windows 11 pro 21h2 on rog crosshair viii dark hero?
We need your serial number of motherboard and the graphics card, and ram model to check the specifications. Could you please tell me via PM?
Please check the specific model name of ram such as F4-3600C16D-32GTZNC. You can find it on the ram or the package box.
Is the OS build 19044.1288?
Could you please help to record a video about the freeze issue occurs with bios all default settings?
Thank you.
11-22-2021 06:58 PM
11-23-2021 08:20 AM
starrain@rog wrote:
hi yalcin akbal,
could you please provide me serial number of motherboard and the graphics card via pm, so that i can report it to our tech team?
Thank you.
11-23-2021 07:05 PM