Hello everyone I just joined the site to find out what I can do about my G73JW laptop.

I love gaming and the portability of a laptop. I am in the USAF and deploy quite a lot with my career field so a reliable laptop is a must have to keep me in touch with family and friends.


I paid 1600.00 for the laptop back in October of 2010. It has been working fine up until about 4 months ago. I got the blue screen of death and when I tried to restore the system it would go in a loop. Bottom line is that it would not let me restore my computer at all, whether I used the reboot DVDs or used the F9 key. Here is what followed:


RMA #1 - laptop returned and fixed. Hard Drive replaced. Me = Happy Customer.

It came back factory restored and I updated as necessary.

5 Days later the same problem happens so I call up Asus and ask to speak with a customer service supervisor. I asked him if Asus would replace the laptop since the same exact problem happened again and replacing the hard drive didn’t work. He guaranteed me that I would receive a working laptop and that it’s up to the Service Repair Center to determine whether or not the laptop needs to be replaced.

RMA #2 – laptop returned and fixed. Hard Drive replaced. Me = not to happy since the hard drive replacement wasn’t the fix the first time.

So now I’m just waiting for the problem to happen again. Sure enough it happens again 6 days later. I called up Asus telling them that I no longer want this laptop, I want a replacement. They told me they would hold the laptop longer to spend more time doing extensive trouble shooting to see what the problem is.

RMA #3 – laptop returned and fixed. Once again only the hard drive is replaced. Also waiting for the problem to happen again.

What Can I do to make sure the error won’t happen again? Any updates that I can do that WONT void the warranty? I just want a working laptop for when I deploy in about 2 weeks.