dstrakele wrote:
I would try:

1) Disabling the touchpad

2) Checking Device Manager to see if the USB Mouse is detected. If not, try "Action - Scan for hardware changes". It is critical the USB Mouse be recognized in Device Manager. If that failed, I'd

3) try other USB Ports

4) Update Intel Chipset and USB 3.0 drivers

5) Uninstall and reinstall Ai Charger Pluts

6) Uninstall USB Mouse Driver {check to see if it can be uninstalled from "Control Panel - Uninstall a program". If not, uninstall it from Device Manager - reboot into Safe Mode - reinstall USB Mouse Driver.

Are other USB devices, like a flash drive detected when inserted into your USB ports?

Thanks for your reply. The USB Ports work fine, I'm pretty sure that's not the issue. So yes to answer your question, a flash drive, external hard drive, etc are detected when they are plugged in to the USB slot and function correctly.

I went through all of the steps you described and nothing seemed to help the problem. Thus, I think the software itself is defective. Just to clarify, the mouse works fine, along with any other USB device that I connect, it's just that the software dealing the mouse doesn't seem to detect the mouse despite everything I tried, thus making so I can't assign macro's, adjust DPI, etc on the mouse.

Here's what I did.

1) I entered into Windows Safe Mode, opened the device manager, and uninstalled the driver for the mouse. There are two categories that the driver falls under. "Human interface devices" and "Mice and other pointing devices." I uninstalled the driver from all four USB ports.

2) I uninstalled the "Gaming Software" (Mouse Software) while still in safe mode, it required a reboot. I did so, entering Safe Mode once again.

3) With the mouse software uninstalled and the actual mouse drivers uninstalled, I installed the mouse software (still in safe mode). It required a reboot, I did so and this time entering the normal OS.

4) Everything booted up as normal I plugged in my mouse, opened the mouse software and the error message still appeared, and I am still unable to tweak settings on my mouse through the software.

Did you find a fix for this issue? I'm having the same problem with my G75 and the 850 mouse. I was finally able to use the software after removing and reinstalling the software, but after restarting the computer...I am still getting that "please plug in the ROG gaming mouse" error.

Mike_Lu@ASUS wrote:
is it all USB the same problem? please try to uninstall instant on or USB charger + utility.

Yes, it's the same problem on every USB port. The program works after installling, but once I reboot the system I'm faced with that annoying message again. When I click OK the program turns off and prevents me from accessing the program.

Kyunmix3 wrote:
hi,

I'm having the same problem too.

I plugged in intot he USB port, and its usable. But when i want to configure it, it gives me an error to notify me to plug in my mouse.
Are there any solutions yet?

Thanks.

Here's a download link below for the gaming mouse, run the installer to reinstall the software.
Try uninstalling the old software first, and do a fresh install.
Make sure old file folder is deleted also, to clean out any old config files there.
Hopefully this will fix your issue.

Gaming mouse