I need help, is there someone official from asus? I have my $2500 laptop from 29.9.14. I have nothing but problems with it.
1. When it got to me it overheated, constantly. Since Iam computer technician for 9 years I checked the cooling. I foud it was badly manufactured, read carefully my previous thread:
http://rog.asus.com/forum/showthread.php?52548-G750JZ-any-quality-control (And that happens time to time across all the brands - no thermal greed, blocked cooling. I have seen it many times. )
- also my SSD Raid 0 from 2x 256Sandis had slower perfromance than i should. According to as ssd approx.:700/700 read/write intead of 990/990.
On 24.11. SSD´s finally died. Laptop freezed every few minutes. Raid ssd performace was wery unstable arround 400/400. Using backtracker I made a backup. I canceled the raid and installed windows 7 on first and then second ssd. Performance individually was extremly unstable on continuous tests results were 50/50 - 100/ 250 - 70/200 - 30 /30. Both SSD are bad. And according this forum and google there are know to be fauly.
Sil Europe. Czech Republic:
Because you disassembled your laptop as you documented, and by testing your ssd´s there is no way of knowing what damaged the SSD. Warranty is now VOID. We offer you paid repair 17700Kč that is approx 885 dolars for SSD´s and work. That´s twice the price over retail price. Not even speking about wholesale price, sice I work in computer store.
This is in conflict with czech law. I havend found any backing for this in asus conditions. I havent breaked the seal! I havent damaged or even scratched anything, I provided direct proof that laptop was badly manufactured. Only way how could I know it was wrongly manufactured was to open it. And that was used against me! This shoud be top of line product! What is this? It this ASUS approved? It threre somenone who actually cares about customers or is it like we have you many now go F. your self?
I had a phone call, with SIL service manager. After some arguing with SIL Main Technician he said ok we repair it if we dont find any damage. Nothing happened! SIL´s represantation of customer service is bassicaly a laugh off to customers.
Czech Law dont allow me to provide the recording of the phone call direcly, I can write it down word by word.
Please Help, Iam desperate.
😞