01-30-2017 05:00 PM - last edited on 03-05-2024 10:53 PM by ROGBot
01-30-2017 06:56 PM
01-30-2017 07:51 PM
01-30-2017 09:25 PM
xeromist wrote:
Actually the first rep didn't say it was customer induced damage. They were only trying to inform you that *IF* it was determined to be customer induced that there would be a charge. That's a normal disclaimer since a customer might not know what is damaged or how it happened... or they may not be fully honest. Not talking about you, just saying it happens so ASUS makes that disclaimer.
I agree that it would be nice to just send a replacement for the broken part as that would save everyone time and money but I've never heard of ASUS doing that. I'm guessing the RMA process is not in place to send replacement parts without processing the whole product.
01-31-2017 12:10 PM