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Brand new ROG G20 with 950 geforce card not working, looking for help.

Hysonnox
Level 7

‎07-06-2017 02:07 AM - last edited on ‎03-05-2024 10:14 PM by Community Admin

I just bought the G20 with the i7 processor and the 950 geforce card. I also got a LG gaming monitor too but haven't yet gotten either of them to work.

Whenever I turn on the monitor it says there is no signal, I've tried all the HDMI ports. At the same time I've noticed that the keyboard and mouse (That came in the box) don't have any power to them. I tried it with a different monitor and it does the same so I'm guessing it's a problem on the PC side of things.

Anyone have an idea what the problem is or have any solutions?

- Hysonnox
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spartan_hoplite
Level 10

‎07-10-2017 08:05 AM

it seems you bought the G20CB model with 1pc of 230w adapter, if you attach all the port correctly means there is a problem with the cpu or the monitor. After turn on the CPU try to press capslock or numlock button on your keyboard, if the keyboard led is on, and you can shut off the Cpu by pressing the power button that means the cpu works fine, the problem might be the cable, port or the monitor.
If there is no solution you can try ask the customer support or the retailer for rma.
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