We would like to address user concerns related to the thermal performance and cooler mounting pressure we use on ROG Strix Radeon RX 5700-series graphics cards.
Initial batches of ROG Strix RX 5700-series graphics cards were torqued to 30-40 PSI based on AMD’s baseline recommendations. While those guidelines provided leeway to apply more torque, we took a cautious approach because were dealing with a new 7nm GPU and didn’t want to risk damage to the die. After receiving user reports regarding temperature issues, we performed extended R&D testing to find the optimal PSI range for our graphics cards without compromising GPU reliability.
As a result, all ROG Strix Radeon RX 5700-series graphics cards shipped from January 2020 forward feature new screws that increase cooler mounting pressure to 50-60 PSI, resulting in improved heat transfer from the GPU to the heatsink.
Of course, we are committed to supporting our customers. We would like to offer the same benefits of the new mounting screws to users that have already purchased a ROG Strix Radeon RX 5700-series graphics card. If you have one of these cards and would like it modified to use the new mounting screws, please contact your nearest ASUS service center starting in April of 2020* and we ll happily perform the upgrade for you.
To determine whether your graphics card is eligible for this free upgrade, please consult the following table of model numbers. For further assistance or information, please contact your local ASUS customer support team.
|ROG Strix Radeon RX 5700 XT series
||ROG Strix Radeon RX 5700 series
90YV0D90-MTAA00 (North America)
90YV0D90-M0AA00 (North America)
90YV0D90-M0NB00 (Bulk pack)
90YV0DD0-MTAA00 (North America)
90YV0DD0-M0AA00 (North America)
90YV0DD0-M0NB00 (Bulk pack)
We’d like to apologize for any inconvenience caused and thank you for your continued loyalty and trust in ROG.
*The ongoing effects of the COVID-19 coronavirus outbreak (aka 2019-nCoV) may affect shipments of necessary components to local ASUS service centers. This time frame is an estimate and may change without notice. We appreciate your patience and understanding in this matter. For the most up-to-date information, please contact your local ASUS customer support team.