06-06-201202:24 AM - last edited on 03-06-202408:35 PM by ROGBot
Hi
My G75VW-DS71 arrived with following problems:
- no display backlight - no display output (internal or external) - no sound - case put together incorrectly - screen bezel loose
ASUS support confirmed this is a known manufacturing fault. These units *should* have been recalled ... I have to pay 15% "restocking" charge which means retailers are making a profit from these faults!
Purchasing this laptop was a terrible mistake that has cost me $300 + return shipping charges + payment charges + time wasted.
Please don't make the same mistake, look elsewhere.
john_from_ohio wrote: What retailer exactly did you purchase that unit from?
I'm curious too! Weird that you would have to pay a "restocking" fee when the unit is broke. I would hope they wouldn't "restock" that unit and send it out to another person!
1) If you purchased with a credit card, dispute the charge with the credit card company, that's bogus to have to pay a restocking fee for a DOA unit. 2) Report that retailer to the Better Business Bureau.
G75VW-BBK5 (Stock configuration with added Crucial M4 256GB SATA SSD as OS boot drive)
I'm not sure if this is normal or not, but I ordered a G75VW-TS72 from Tigerdirect on May 22nd, and after 2 inquiries on the status of the order, they are still waiting on "units to arrive from the manufacturer"...has anyone else had to wait this long?
The retailer (EXcaliberPC.com) has agreed to waive the restocking fee in this case.
Everybody who RMAs equipment should note the serial numbers in the forums ... to protect others.
I was told that a bad batch of G75s were manually "fixed" and these have entered distribution. The many reports of G75s arriving with unclosed cases seems to confirm this.
